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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is a prestigious luxury hotel known for its exquisite accommodations and bespoke guest experiences. As part of the St. Regis Hotels & Resorts portfolio under Marriott International, the resort combines timeless glamour with a vanguard spirit, delivering impeccable service at one of the most sought-after locations in the United States. The resort is part of a global network that values culture, talent, and dedication, offering employees an inclusive work environment committed to equal opportunity and professional growth. St. Regis Hotels & Resorts are renowned for their... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Less than 1-year related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move up to 10 pounds
- Excellent customer service skills
- Ability to communicate clearly and professionally
- Basic knowledge of computer systems and POS
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1-year related work experience
- No supervisory experience required
- Excellent communication skills
- Professional appearance and demeanor
- Ability to work in a team environment
- Basic computer literacy
- Strong organizational skills
Job Duties
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review and track requests for room/check-out changes and communicate status to appropriate staff
- Confirm reservations and cancellations
- Review out-of-order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- File guest paperwork or documentation
- Set up/process all guest check-ins/check-outs
- Activate room keys
- Secure valid payment
- Identify any over-commitments
- Perform duplicate reservation checks
- Block rooms
- Run daily reports
- Follow up with guests to ensure satisfaction
- Receive, record, and relay messages accurately
- Welcome and acknowledge all guests
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Maintain confidentiality of proprietary information
- Protect company assets
- Speak clearly and professionally
- Prepare and review written documents accurately
- Answer telephones using etiquette
- Coordinate tasks with other departments
- Serve as a departmental role model
- Develop and maintain positive working relationships
- Comply with quality assurance standards
- Perform other reasonable job duties as requested by Supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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