Rooms Controller

The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is a prestigious luxury hotel known for its exquisite accommodations and bespoke guest experiences. As part of the St. Regis Hotels & Resorts portfolio under Marriott International, the resort combines timeless glamour with a vanguard spirit, delivering impeccable service at one of the most sought-after locations in the United States. The resort is part of a global network that values culture, talent, and dedication, offering employees an inclusive work environment committed to equal opportunity and professional growth. St. Regis Hotels & Resorts are renowned for their classic sophistication, anticipatory service, and signature Butler Service, aiming to provide every guest with a flawless and memorable stay. Marriott International fosters a culture of respect and celebrates diversity, ensuring that all associates have access to opportunities and are supported in their career development.

This full-time, non-management position at The St. Regis Bal Harbour Resort focuses on guest services within the Rooms and Guest Services Operations category. The role is pivotal in ensuring guests receive personalized and efficient services from the moment they arrive until their departure. Responsibilities include assigning room accommodations based on guest preferences, pre-registering guests, preparing key packets, and managing group check-in procedures. The position requires meticulous attention to detail when reviewing room status, confirming reservations, and handling billing processes. As a frontline representative, the associate will secure valid payment, activate room keys, perform duplicate reservation checks, and maintain daily records and reports to support operational excellence.

In addition to operational tasks, the role demands exceptional interpersonal skills to welcome and acknowledge guests warmly, anticipate their needs, and address any issues promptly to guarantee a high level of satisfaction. The associate must maintain professional etiquette in communications, adhere to company policies, uphold confidentiality, and collaborate effectively with colleagues across departments. Physical requirements include the ability to stand, sit, or walk for extended periods and the capacity to lift or move objects weighing up to 10 pounds. The position offers an opportunity for individuals seeking to begin or grow their career in luxury hospitality within a supportive and dynamic team environment that values quality assurance and guest-centric service.