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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to providing exceptional service and creating memorable experiences for guests worldwide. Operating a vast portfolio of brands, including the prestigious JW Marriott, Marriott Hotels offers premier accommodations in key cities and resort destinations around the globe. Marriott International places a strong emphasis on diversity, inclusion, and equal employment opportunities, fostering a supportive and welcoming work environment where employees from varied backgrounds can thrive and contribute to the company’s legacy of excellence.
Specifically, the Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Penns... Show More
Specifically, the Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Penns... Show More
Job Requirements
- High school diploma or equivalent not required
- Less than one year of related work experience
- No supervisory experience required
- No licenses or certifications required
- Ability to stand, sit, or walk for prolonged periods
- Ability to move, lift, transport, push, drag, and place objects weighing up to 10 pounds without assistance
- Ability to follow company policies and procedures
- Ability to communicate clearly and professionally
- Ability to maintain confidentiality and protect company assets
Job Qualifications
- High school diploma or equivalent not required
- Less than one year of related work experience
- No supervisory experience required
- No licenses or certifications required
- Excellent communication skills
- Ability to work effectively with diverse teams
- Strong attention to detail
- Customer service orientation
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Ability to maintain professionalism and confidentiality
Job Duties
- Assign rooms based on guest requests and preferences whenever possible
- Register selected guests in advance and prepare key packets
- Organize and coordinate group check-in and pre-registration procedures
- Review, track, and address room change or departure date requests and communicate status to relevant staff
- Confirm reservations and cancellations
- Examine out-of-service rooms daily
- Ensure rates comply with market standards and document exceptions
- Verify and adjust guest billing
- File guest paperwork and documentation
- Organize and process all guest check-in and check-out records
- Activate room keys
- Obtain valid payments
- Identify overbooked rooms
- Check for duplicate reservations and block rooms
- Prepare daily reports
- Follow up with guests to ensure satisfaction of requests or problem resolution
- Receive, record, and relay messages accurately and completely
- Adhere to company policies and procedures
- Maintain professional appearance and confidentiality
- Greet and recognize guests per company standards
- Anticipate and fulfill guest service needs
- Assist persons with disabilities
- Communicate clearly and professionally
- Coordinate tasks with other departments
- Serve as departmental role model or mentor
- Foster positive working relationships
- Support team goals
- Adhere to quality safety standards
- Stand, sit, or walk for prolonged periods
- Use computers and point of sale systems
- Move objects weighing up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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