Rooms Controller

The St. Regis Bal Harbour Resort is part of the prestigious St. Regis Hotels & Resorts collection, which is renowned globally for combining timeless glamour with a spirit of innovation. Located in the luxurious Bal Harbour area of Florida, this resort offers guests an exclusive experience characterized by exceptional service and sophisticated settings. St. Regis Hotels & Resorts have a rich heritage that dates back to the early 20th century, starting with the iconic St. Regis New York. This brand is synonymous with luxury, bespoke service, and a dedication to creating memorable guest experiences, including the signature butler service that elevates the stay of every visitor.

At The St. Regis Bal Harbour Resort, you will be joining a world-class team that embraces Marriott International's commitment to diversity, inclusivity, and equal opportunity employment. Marriott International is a global leader in hospitality, offering a portfolio of brands known for excellence, innovation, and unmatched guest experiences. As a member of this team, you’ll be part of an organization that values the combination of culture, talent, and experience to deliver exceptional service and uphold the brand’s reputation worldwide.

The role being offered is a full-time non-management position in the Rooms and Guest Services Operations category. It is a hands-on opportunity to contribute directly to guest satisfaction by managing room assignments, assisting with check-in and check-out processes, and coordinating with other departments to ensure smooth operations. This position requires a friendly and professional demeanor, excellent communication skills, and the ability to anticipate and meet guest needs effectively.

In this role, you will be responsible for assigning rooms based on guest requests and preferences whenever possible, performing early check-ins for select guests, and preparing key packages to facilitate their arrival. Coordination and organization of group arrivals, including pre-registration and check-in procedures, are a key component of this job. You will also be managing room changes, departure date adjustments, reservation confirmations, and cancellations, while ensuring compliance with market rate policies and documenting exceptions accurately.

Attention to detail is critical, as you will examine and track rooms that are out of service, verify billing accuracy, and file all guest paperwork appropriately. The activation of room keys and collection of valid payments are also vital responsibilities. Monitoring for overbookings, blocking duplicated reservations, and preparing daily reports to update management and other departments form part of the daily workflow. Additionally, responding to guest inquiries and requests promptly, ensuring they are fully satisfied, and fostering a welcoming and hospitable atmosphere align with the St. Regis commitment to elite guest service.

Your role will require professional communication at all times, including clear verbal interactions and the accurate preparation and management of written documentation. You will use computer systems and point of sale (POS) systems efficiently to access and record relevant information. The ability to stand, sit, or walk for extended periods and the capability to handle objects up to 10 pounds unassisted are essential physical requirements.

Joining The St. Regis Bal Harbour Resort means becoming part of a globally recognized luxury hospitality brand where you will be supported to perform at your best, develop your professional skills, and engage with a diverse and inclusive community. You will be working in a dynamic environment that values teamwork, mutual respect, and the pursuit of excellence, ensuring that every guest experience is exceptional and every team member feels valued.