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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Career advancement opportunities
Job Description
The St. Regis Bal Harbour Resort is part of the prestigious St. Regis Hotels & Resorts collection, which is renowned globally for combining timeless glamour with a spirit of innovation. Located in the luxurious Bal Harbour area of Florida, this resort offers guests an exclusive experience characterized by exceptional service and sophisticated settings. St. Regis Hotels & Resorts have a rich heritage that dates back to the early 20th century, starting with the iconic St. Regis New York. This brand is synonymous with luxury, bespoke service, and a dedication to creating memorable guest experiences, including the signature butler service that... Show More
Job Requirements
- No high school diploma or equivalent required
- less than one year of related work experience
- ability to stand, sit, or walk for extended periods
- ability to handle objects weighing up to 10 pounds unassisted
- excellent communication skills
- willingness to work full time
- ability to maintain confidentiality and protect company assets
- compliance with company appearance and uniform standards
- strong organizational skills
- proficiency using computers and POS systems
Job Qualifications
- No high school diploma or equivalent required
- less than one year of related work experience
- no supervisory experience required
- no license or certification required
- excellent communication skills
- ability to work professionally with diverse guests and colleagues
- proficiency with computer and point of sale systems
- strong attention to detail
- ability to handle stressful situations calmly
- team-oriented with good interpersonal skills
- ability to follow company policies and procedures
Job Duties
- Assign rooms according to guest requests and preferences whenever possible
- perform early check-ins for selected guests and prepare key packages
- organize and coordinate group arrivals and pre-registration procedures
- track and manage room change requests and departure date adjustments
- confirm reservations and cancellations
- inspect and monitor out-of-service rooms
- ensure market rate compliance and document exceptions
- verify and adjust guest billing
- file guest paperwork and documentation
- manage all check-in and check-out records
- activate room keys and obtain valid payments
- identify and manage overbookings and duplicate reservations
- prepare daily reports
- follow up with guests to resolve requests or issues satisfactorily
- receive, record, and transmit messages accurately
- comply with company policies and maintain professional appearance
- greet and assist guests according to company standards
- communicate clearly and professionally
- coordinate tasks and work with other departments
- act as a departmental role model or mentor
- cultivate positive working relationships and support team objectives
- adhere to quality and safety standards
- use computer and POS systems to access and locate information
- move and handle objects up to 10 pounds unassisted
- perform other reasonable duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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