Rooms Controller

The Westin Bellevue, located at 600 Bellevue Way NE in Bellevue, Washington, is a distinguished full-service hotel that is part of Marriott International, one of the leading global hospitality companies. Known for its commitment to wellness and exceptional guest experiences, The Westin Bellevue embraces a culture that fosters personal and professional growth for its employees, while offering a warm and welcoming environment for its guests. Marriott International is widely recognized for promoting diversity, inclusion, and equal opportunity, ensuring all employees feel valued and supported regardless of their backgrounds. The hotel is situated in a vibrant city known for its dynamic business environment and beautiful surroundings, offering guests a serene yet convenient place to stay.

This role within The Westin Bellevue is a full-time, non-management position in the Rooms and Guest Services Operations category, designed for those who are passionate about delivering superior hospitality services. The position offers a competitive hourly wage of $29.40 and requires open availability, ensuring flexibility to meet the needs of guests effectively. The primary responsibilities focus on ensuring a seamless guest check-in and check-out experience, managing reservations, handling customer requests, and maintaining accurate room assignments while upholding the company's high standards of service. As a front-line ambassador of the hotel, the role demands strong interpersonal skills, professionalism, and a genuine enthusiasm for improving guest satisfaction.

In this capacity, you will be tasked with assigning rooms according to guests' preferences whenever possible, preparing key packets ahead of arrival, and organizing check-in procedures for groups. You will also monitor and follow up on room change requests and departure date modifications, confirming reservations and cancellations diligently. Daily tasks include reviewing out-of-service rooms, ensuring room rates comply with market standards, verifying billing accuracy, and managing guest records with precision. Effective communication is crucial, as you will relay messages clearly and coordinate with other hotel departments. As part of Marriott and Westin’s wellness-driven culture, you are encouraged to incorporate your own wellness practices into your work life while supporting a positive, inclusive, and productive team environment.

Employees at The Westin Bellevue benefit from a comprehensive package that includes a 401(k) plan, stock purchase options, discounted stays at Marriott properties, travel perks, employee assistance programs, and childcare discounts. Full-time employees gain access to medical, dental, and vision coverage, as well as flexible spending accounts, life and disability insurance, accident protection, adoption expense reimbursements, paid parental leave, and educational support. Additionally, Washington-based employees accrue paid sick leave, generous paid time off, and a minimum of seven annual paid holidays. The Westin Bellevue is committed to developing its team members by creating a culture where employees can thrive, achieve their career goals, and deliver memorable experiences that embody the brand’s mission to be the leading wellness brand in hospitality.

Joining The Westin Bellevue means you will be part of an incredible global team dedicated to empowering guests to reach their best selves through thoughtful service and wellness programs. This is an opportunity to work in a dynamic environment where you can grow professionally, embrace wellness as a core value, and contribute to a workplace culture that celebrates diversity and well-being. If you are optimistic, active, and passionate about hospitality, this position offers a rewarding career path where you can truly make a difference for every guest who walks through our doors.