Rooms Controller

The Ritz-Carlton Tysons Corner is part of the prestigious Ritz-Carlton brand, known worldwide for setting the standard in luxury hospitality. Located in McLean, Virginia, this establishment is a distinguished hotel focused on delivering exceptional rooms and guest services operations. The Ritz-Carlton brand is synonymous with outstanding customer experience, elegant accommodations, and a commitment to excellence that has earned it a stellar reputation in the hotel industry. As part of Marriott International's portfolio, The Ritz-Carlton Tysons Corner benefits from the strength, resources, and global reach of one of the largest hospitality companies in the world, ensuring that associates have access to growth and development opportunities.

This role at The Ritz-Carlton Tysons Corner is a non-management, full-time position situated at the heart of the luxury hotel sector. It involves directly engaging with guests and ensuring their experience complies with the high "Gold Standards" that define The Ritz-Carlton culture and service ethos. The role is primarily focused on the allocation and management of guest rooms according to client preferences, registration procedures, and key packet preparation. Responsibilities include managing group arrivals, attending requests for room changes or stay adjustments when feasible, and maintaining communication with relevant staff to keep operations seamless.

Beyond room assignments, this position entails verifying reservations and cancellations, daily inspection of rooms designated out of service, ensuring market-aligned rates, and managing billing adjustments. The successful candidate will be involved in meticulous document management, including archiving guest records and processing check-in/check-out records while activating room keys and validating payments. This role requires vigilance in identifying overbooked rooms, blocking rooms when necessary, and preparing comprehensive daily reports to support operational oversight.

The role demands high standards in guest interaction, message handling, and maintaining confidentiality, all delivered in a professional manner consistent with the company’s strict policies. The candidate must adhere to the appearance standards, uphold safety and quality protocols, and contribute positively to the team environment by mentoring and supporting others. Communication skills are critical, including clarity in spoken language and accuracy in written communication, as well as proficient use of computer systems and point-of-sale (POS) technology.

The Ritz-Carlton is dedicated to fostering a diverse and inclusive workplace ensuring equal opportunity in employment while celebrating the unique talents and experiences of its associates. This role is ideal for individuals passionate about luxury hospitality, who thrive in a customer-focused environment, and are eager to become part of a brand celebrated for its exceptional guest experiences. Hotel experience and green assessments are preferred but not mandatory, making this a fantastic opportunity for candidates looking to grow in the hospitality industry.