Rooms Controller

The Miami Marriott Biscayne Bay, located in the vibrant city of Miami, Florida, is a prominent hotel offering upscale accommodations and exceptional guest experiences. As part of Marriott International's renowned portfolio, this property reflects the company’s commitment to quality, service excellence, and innovation in the hospitality industry. Marriott International is a global leader in lodging, with more than 7,000 properties and 30 brands worldwide, all known for delivering Wonderful Hospitality. Always. The Miami Marriott Biscayne Bay extends this promise through its prime waterfront location, comfortable amenities, and attentive staff dedicated to guest satisfaction. The hotel is well-positioned to cater to both leisure and business travelers, offering not only luxury accommodations but also superb event spaces and recreational opportunities. Working at Marriott means being part of a diverse, inclusive, and collaborative environment where employees are valued and given opportunities to grow their careers and personal development.

This Full-Time, Non-Management Rooms & Guest Services Operations role at Miami Marriott Biscayne Bay is an exciting opportunity for individuals passionate about hospitality and guest service. The position involves managing the check-in and check-out process for guests with a focus on precision, efficiency, and a warm welcome that sets the tone for their stay. Responsibilities include assigning rooms according to guest preferences, pre-registering arriving guests, preparing key packets, and coordinating group registration procedures to ensure a smooth arrival experience. Additionally, the role requires reviewing reservation details, verifying billing, managing room status and availability, and accommodating guest requests regarding room and checkout changes. Daily operational tasks include running reports, handling duplicate reservations, blocking rooms, and ensuring payment security. This position demands excellent communication skills for receiving and relaying guest messages and collaborating with various departments to meet guests’ needs.

The role also emphasizes adherence to Marriott's brand standards, including maintaining professional appearance, confidentiality, and following company policies. The employee is expected to demonstrate hospitality by welcoming guests warmly, anticipating their needs, assisting individuals with disabilities, and ensuring all guests feel appreciated. The job involves physical activity such as standing, walking, and lifting light objects, and requires competency in using computer and point-of-sale systems. While supervisory experience is not required, this position offers an entry point for those starting a hospitality career, welcoming candidates with a high school diploma or GED and less than one year of related work experience. The company promotes inclusive employment practices and offers an empowering work culture where associates are supported to thrive and succeed. Joining the Miami Marriott Biscayne Bay team means becoming part of a global community dedicated to exceptional guest experiences and professional growth under the umbrella of a prestigious brand known worldwide.