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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
inclusive work environment
Job Description
The Miami Marriott Biscayne Bay, located in the vibrant city of Miami, Florida, is a prominent hotel offering upscale accommodations and exceptional guest experiences. As part of Marriott International's renowned portfolio, this property reflects the company’s commitment to quality, service excellence, and innovation in the hospitality industry. Marriott International is a global leader in lodging, with more than 7,000 properties and 30 brands worldwide, all known for delivering Wonderful Hospitality. Always. The Miami Marriott Biscayne Bay extends this promise through its prime waterfront location, comfortable amenities, and attentive staff dedicated to guest satisfaction. The hotel is well-positioned to cater to... Show More
Job Requirements
- high school diploma or GED equivalent
- less than one year of related work experience
- no supervisory experience
- availability to work full time
- ability to stand, walk, or sit for extended periods
- ability to lift or move objects up to 10 pounds
- excellent communication skills
- ability to use computer and POS systems effectively
- willingness to follow company policies and procedures
Job Qualifications
- high school diploma or GED equivalent
- less than one year of related work experience
- no supervisory experience
- strong communication skills
- proficiency with computers and point-of-sale systems
- ability to maintain confidentiality
- appearance is clean and professional
- ability to work collaboratively in a team environment
Job Duties
- assign rooms according to guest requests and preferences
- pre-register designated guests and prepare key packets
- organize and coordinate check-in and pre-registration procedures for arriving groups
- review, track, and accommodate requests for room and checkout changes
- confirm reservations and cancellations
- review out-of-order rooms daily and ensure rates match market codes
- verify and adjust guest billing
- file guest paperwork and documentation
- process all guest check-ins and check-outs
- activate room keys and secure valid payment
- identify over-commitments and perform duplicate reservation checks
- run daily reports
- follow up with guests to ensure satisfaction of their requests or problem resolution
- receive, record, and relay messages accurately
- comply with company policies and maintain professional appearance
- welcome and acknowledge guests according to company standards
- anticipate and address guests’ needs
- assist individuals with disabilities
- coordinate with other departments
- serve as a departmental role model
- support team to reach goals
- comply with quality standards
- perform other job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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