Rooms Controller

ARLLC, operating as Augusta Marriott at the Convention Center, is a distinguished hotel known for its commitment to delivering exceptional hospitality experiences. Located in a vibrant area that hosts numerous events and conventions, the hotel offers guests a blend of comfort, convenience, and exemplary service. With a reputation for high standards and an emphasis on guest satisfaction, Augusta Marriott at the Convention Center serves both business travelers and tourists alike, providing world-class accommodations and amenities. The hotel is part of the global Marriott brand, renowned for its consistent quality and dedication to employee growth and guest engagement.

As a Rooms Controller within the Front Office Department at Augusta Marriott, you will play an integral role in ensuring smooth operations and superior service delivery from the moment guests arrive. This hourly non-exempt position, paying $17 per hour, reports to the Front Office Manager and Assistant Front Office Manager. The primary responsibility is to act as the room arrival expert, overseeing the accuracy and quality of guest check-ins by managing room assignments according to guest preferences and special requests. This role requires meticulous attention to detail, effective communication with the front office staff, and the ability to anticipate and meet pre-arrival needs to facilitate a seamless guest experience.

You will be responsible for creating daily reports, managing virtual concierge requests, and supporting sales efforts by preparing show room lists. Your duties also encompass managing third-party reservations and ensuring that all group reservations are accurately reflected in the property management system. In addition, you will assist with front desk operations during breaks, handle guest billing issues professionally, and respond to guest complaints in accordance with property standards. Success in this role is measured by guest satisfaction scores, especially during the arrival process, and your ability to maintain the highest level of service quality.

Augusta Marriott supports the professional growth of its staff by encouraging a career in hospitality where employees can engage, explore, and discover new opportunities. Employees benefit from comprehensive programs such as Marriott Travel Benefits, which open doors to traveling and expanding their horizons while working. This position demands individuals who are proactive, adaptable, and committed to hospitality excellence.

The hotel also emphasizes safety and encourages adherence to all safety policies to maintain a secure working environment. Flexibility to work various shifts including weekends and holidays is necessary, as the hotel's operations run around the clock, seven days a week. This role offers a chance to be part of a dynamic team dedicated to creating memorable stays for all guests while fostering a supportive and professional work culture.