Rooms Controller

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job Description

ARLLC, operating as Augusta Marriott at the Convention Center, is a distinguished hotel known for its commitment to delivering exceptional hospitality experiences. Located in a vibrant area that hosts numerous events and conventions, the hotel offers guests a blend of comfort, convenience, and exemplary service. With a reputation for high standards and an emphasis on guest satisfaction, Augusta Marriott at the Convention Center serves both business travelers and tourists alike, providing world-class accommodations and amenities. The hotel is part of the global Marriott brand, renowned for its consistent quality and dedication to employee growth and guest engagement.

As a Roo... Show More

Job Requirements

Knowledge of English and local language
Ability to communicate with guests and coworkers in a professional and courteous manner
Ability to handle conflict situations in a professional manner
Be well groomed and adhere to the hotel's dress code
Knowledge of all areas of the hotel, experience in the rooms division
Knowledge of basic accounting functions
Strong computer skills
Must be able to work any day including weekends and holidays
Ability to verbally and digitally communicate effectively with guests and co-workers
Prolonged periods of standing and/or walking
Ability to visually check work, work area, and hotel space
Minimum lifting of 30 pounds

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front office or rooms division preferred
Strong communication skills
Proficient in computer operations including property management systems
Knowledge of basic accounting functions
Ability to handle guest complaints professionally
Familiarity with Marriott standards and procedures
Ability to work flexible shifts including weekends and holidays

Job Duties

Create Green sheet for housekeeping and engineering daily according to Marriott standards and Rooms Control checklist
Ensure that all room types for each day's arrivals are correct
Block Platinum, Gold, VIP, special needs and connecting rooms to guest specifications
Handle virtual concierge requests timely and efficiently, communicating to all necessary departments to ensure compliance
Prepare a list of show rooms for sales team to support their sales efforts
Process GNS reservations promptly and accurately
Ensure all group resume information is correct in PMS
Build ZZ accounts for third party reservations
Follow up on green sheet status and update in PMS
Make sure all certificates are attached to redemption accounts
Cover breaks for AYS and Front Desk to assist team with a smooth operation and needed breaks for optimal staff performance
Handle guest billing issues in a professional manner ensuring guest satisfaction, professional communication within 48 hours of receipt
Handle guest experience supervisor complaints according to property standards

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: