Rooms - Concierge

Ojai Valley Inn is a renowned luxury resort located in the scenic Ojai Valley, California. Known for its picturesque surroundings, exceptional service, and world-class amenities, this resort offers guests an unforgettable experience centered around relaxation, recreation, and refined hospitality. Established to provide an exceptional getaway, Ojai Valley Inn combines the beauty of nature with the comforts of a high-end resort, including golf courses, spa services, fine dining, and elegant accommodations. With a commitment to delivering a "Welcome and Cared For" experience, the Inn prioritizes guest satisfaction through attentive service firmly rooted in its Core Values. This dedication to excellence has made it a sought-after destination for travelers seeking both luxury and a warm, personalized welcome.

The role of Concierge at Ojai Valley Inn is crucial in upholding the resort's esteemed reputation by ensuring guests receive consistent, high-quality service and personalized assistance throughout their stay. As a Concierge, the individual will serve as the primary point of contact for guests seeking information and special arrangements, providing courteous and efficient support in alignment with the Inn's standards and hospitality policies. This position involves escorting VIP guests to their rooms, informing them about hotel features and amenities, and attending intimately to their needs from arrival through departure. The Concierge must maintain thorough knowledge of all hotel services, room types, dining options, and local attractions, enabling them to offer valuable guidance and coordinate various requests effectively.

In this role, the Concierge also acts as a liaison between guests and hotel departments, as well as outside vendors, to fulfill requests such as transportation, reservations, and special services. Attention to detail, discretion, and an ability to multitask calmly under pressure are essential, along with strong communication skills and a customer-focused attitude. The Concierge is also responsible for ensuring the security of guest room access and the confidentiality of any guest information. This position demands a professional who can operate independently yet collaborates effectively with a team to enhance the overall guest experience.

Ojai Valley Inn seeks individuals with prior hospitality experience, particularly in luxury settings, who exhibit an aptitude for excellent guest communication and problem-solving. The ideal candidate should be fluent in English, with the ability to handle basic data entry and financial transactions such as cashiering duties. Additional language skills, knowledge of local places of interest, and previous concierge or luxury hospitality experience are highly desirable. This role requires a commitment to maintaining the highest standards of hotel service and an enthusiasm for creating memorable, positive impressions that align with Ojai Valley Inn's brand and Core Values. Joining the Inn means becoming part of a team dedicated to excellence in luxury hospitality and guest care, with opportunities for professional growth in a distinguished environment.