Rooms Concierge

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee wellness programs

Employee discounts at resort facilities

opportunities for professional development

Supportive team environment

Job Description

Garden of the Gods Resort and Club is a premier luxury resort and private club located in Colorado Springs, Colorado, known for its stunning natural surroundings and exceptional service. This upscale resort offers a blend of outdoor adventure, relaxation, and world-class amenities, making it a sought-after destination for travelers and club members seeking an enriching and rejuvenating experience. The establishment prides itself on delivering personalized service with a focus on wellness, sophistication, and the natural beauty of the Garden of the Gods area. The resort features refined accommodations, fine dining, a full-service spa, golf, tennis, and wellness programs, all designed... Show More

Job Requirements

Minimum one year experience in a concierge role in a resort role or similar
high school diploma
basic knowledge of Microsoft Word and Excel
valid driver’s license
flexible with varying work hours based on business demands

Job Qualifications

Minimum one year experience in a concierge role in a resort or similar setting
proficient in Microsoft Word and Excel
preferred experience with Opera Cloud property management system
high school diploma or equivalent
excellent communication and interpersonal skills
ability to multitask and manage multiple projects
detail oriented with strong record keeping abilities
problem-solving aptitude
professional appearance and demeanor
ability to collaborate cross-departmentally

Job Duties

Perform concierge duties in accordance with training outlines
assist with dining reservations
knowledgeable in the hotel and guest room facilities/services
answering phone calls and assisting walk-up concierge related inquiries
reach out to guests prior to arrival to help setup reservations at dining facilities, spa, golf, wellness, tennis and outside third-party businesses
assist with compiling itineraries for guest arrival
greet guests upon arrival and serve as point of contact before, during and after visit
assist with front desk, front office duties, valet duties, PBX incoming calls and resort reservations
assist with VIP program ensuring amenities are routed appropriately on requested day and time
assist departments with any needs in daily operations
manage multiple projects at once
maintain detailed record keeping to ensure request accuracy for current and future visits
problem solve and overcome obstacles to reach solutions
maintain supply of informational brochures, flyers and maps
cultivate relationships with local businesses and third-party providers to secure reservations
assist with booking Garden of the Gods Resort Outfitters
maintain current knowledge of events, points of interest and services in the area
establish consistent cross-departmental communication channels
greet every guest, member and team member with "I Am Proud" standards
provide extraordinary service that is "Enriching by Nature"
uphold the resort's brand, culture, vision, mission and values
empowered to make things right when they go wrong
provide fond farewells
address feedback using the LEARN Model
demonstrate a professional appearance
comply with company policies and procedures
observe and adhere to safety guidelines
answer, screen and forward calls professionally
handle general phone inquiries
direct external calls
transfer internal calls
relay written or verbal messages timely and accurately
keep records of calls and charges
assist with administrative duties including copying, scanning, faxing and emailing
perform other duties as assigned
interface positively with other departments offering assistance
maintain an organized professional work environment
display care in use of equipment

Job Location

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