Job Overview
Compensation
Hourly
Exact $26.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
parking
Job Description
The Ojai Valley Inn & Spa is a prestigious luxury resort known for its exquisite blend of historic charm and modern elegance nestled in the serene Ojai Valley, California. As a renowned destination offering five-star accommodations and world-class amenities, the resort prides itself on delivering exceptional guest experiences through meticulous attention to detail and superior customer service. The establishment operates as a full-service hotel and spa, catering to discerning travelers seeking relaxation, recreation, and refined hospitality. The resort features beautifully appointed guest rooms, fine dining restaurants, a championship golf course, a full-service spa, and extensive event and meeting facilities, embodying the ultimate in upscale resort living.
The role of Bell Captain at Ojai Valley Inn & Spa is an integral leadership position within the guest services team, responsible for overseeing the bell staff and ensuring an impeccable level of service that reflects the resort's esteemed reputation. This position requires a hands-on approach to both guest interactions and team management, delivering warmth and professionalism from the moment guests arrive until their departure. The Bell Captain plays a pivotal role in creating first and last impressions by greeting and assisting guests courteously, efficiently managing luggage and transportation needs, and orienting visitors to the property’s facilities and amenities.
Beyond direct guest service, the Bell Captain supervises, trains, schedules, and evaluates bell staff members to maintain operational excellence and adherence to hotel standards. This leadership responsibility includes coaching team members to deliver consistent service quality, promoting safety protocols when handling guest and hotel property, and fostering a collaborative work environment that motivates staff performance. The Bell Captain is expected to manage the day-to-day operations effectively, ensuring smooth coordination of activities during peak times and resolving any service issues promptly and professionally.
This position is ideal for professionals with prior luxury hotel experience who possess strong leadership, organizational, and communication skills. A valid California driver’s license and a clean driving record are essential, given the role’s responsibilities involving vehicle coordination and valet operations. The Bell Captain must demonstrate problem-solving ability under pressure, exercise sound judgment, and maintain composure while multitasking in a fast-paced luxury resort environment.
Employment at Ojai Valley Inn & Spa offers the opportunity to work in a beautiful setting committed to excellence in hospitality, where employees are valued and supported in their growth. The Bell Captain contributes significantly to the guest experience by embodying the resort’s standard of hospitality, ensuring that every guest’s visit is memorable for all the right reasons. This position typically involves full-time employment with competitive compensation and benefits consistent with industry standards at a Four or Five Diamond hotel.
The role of Bell Captain at Ojai Valley Inn & Spa is an integral leadership position within the guest services team, responsible for overseeing the bell staff and ensuring an impeccable level of service that reflects the resort's esteemed reputation. This position requires a hands-on approach to both guest interactions and team management, delivering warmth and professionalism from the moment guests arrive until their departure. The Bell Captain plays a pivotal role in creating first and last impressions by greeting and assisting guests courteously, efficiently managing luggage and transportation needs, and orienting visitors to the property’s facilities and amenities.
Beyond direct guest service, the Bell Captain supervises, trains, schedules, and evaluates bell staff members to maintain operational excellence and adherence to hotel standards. This leadership responsibility includes coaching team members to deliver consistent service quality, promoting safety protocols when handling guest and hotel property, and fostering a collaborative work environment that motivates staff performance. The Bell Captain is expected to manage the day-to-day operations effectively, ensuring smooth coordination of activities during peak times and resolving any service issues promptly and professionally.
This position is ideal for professionals with prior luxury hotel experience who possess strong leadership, organizational, and communication skills. A valid California driver’s license and a clean driving record are essential, given the role’s responsibilities involving vehicle coordination and valet operations. The Bell Captain must demonstrate problem-solving ability under pressure, exercise sound judgment, and maintain composure while multitasking in a fast-paced luxury resort environment.
Employment at Ojai Valley Inn & Spa offers the opportunity to work in a beautiful setting committed to excellence in hospitality, where employees are valued and supported in their growth. The Bell Captain contributes significantly to the guest experience by embodying the resort’s standard of hospitality, ensuring that every guest’s visit is memorable for all the right reasons. This position typically involves full-time employment with competitive compensation and benefits consistent with industry standards at a Four or Five Diamond hotel.
Job Requirements
- Minimum one year previous experience in a similar position at a Four or Five Diamond Hotel
- Valid California drivers license with a clean driving record
- Proficiency in reading writing and speaking the English language
- Ability to perform basic mathematical computations
- Ability to write legibly
- Proven ability to motivate a team
- Experience training staff members
- Clear thinker in pressure situations and exercise good judgments
- Ability to work with minimal supervision
Job Qualifications
- Minimum one year previous experience in a similar position at a Four or Five Diamond Hotel
- Valid California drivers license with a clean driving record
- Proficiency in reading writing and speaking the English language
- Ability to perform basic mathematical computations
- Ability to write legibly
- Proven ability to motivate a team
- Experience training staff members
- Clear thinker in pressure situations and exercise good judgments
- Ability to work with minimal supervision
- College coursework in hospitality or travel industry desirable
- Previous experience as Bell Staff Supervisor or Door Attendant desirable
Job Duties
- Handle incoming and departing guests greet park retrieve cars and provide luggage assistance ensuring the security of vehicles in valet
- Promote positive relations with all guests and visitors ensuring guest satisfaction
- Act as first point of contact in attempting to resolve guest complaints Contact manager when further resolution is necessary
- Promote and enforce standards of excellence and professionalism
- Work well under pressure prioritizing and delegating work to staff and coordinating departmental functions
- Maintain knowledge and ensure bell staff has knowledge of scheduled daily activities daily arrivals and departures hotel features services and amenities hours of operation for each outlet
- Enforce hotel's standards policies and procedures coaching Bell Staff when necessary
- Assist in the training of new and existing Bell Staff
- Advocate work practices that promote accident prevention
- Conduct performance evaluations for Bell Attendants
- Prepare work schedules weekly adhering to budget goals
- Prepare and submit payroll records and tip distributions
- Properly handle and maintain sensitive and confidential information
- Maintain cleanliness and organization of work areas including Club Car fleet
- Ensure that all pertinent information is documented in the log book daily
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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