Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
Employee discount for stays
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Discounted rates for Marta and/or parking
Job Description
Four Seasons is a globally renowned luxury hospitality company that thrives on the strength and dedication of its people. Known for delivering unparalleled guest experiences, the company boasts a vast network of hotels and resorts worldwide and is celebrated for its commitment to exemplary service, genuine warmth, and attention to detail. The culture at Four Seasons encourages individuals to grow, excel, and foster meaningful connections with guests, colleagues, and the community. This philosophy ensures that every interaction leaves a lasting impression of luxury and heart, making Four Seasons a cherished name in the hospitality industry.
The location in Atlanta places professionals in the pulsing heart of the American South, surrounded by renowned cultural institutions like the High Museum of Art and vibrant city attractions including Peachtree Street and Piedmont Park. The Midtown Hotel offers elegant French-inspired luxury, featuring Brasserie Margot's exquisite cuisine and a serene spa experience. This setting provides staff with the opportunity to be part of a dynamic environment where tradition meets modern elegance.
The role of Room Service Supervisor at Four Seasons Atlanta involves planning, organizing, controlling, and directing the activities of the Room Service Department while ensuring exceptional guest satisfaction. Key responsibilities include maintaining visibility in operations, recognizing and motivating staff, handling guest concerns, and ensuring the quality and timeliness of all food and beverage services. The supervisor also manages labor and operating costs through effective scheduling and budgeting, attends operational meetings for seamless interdepartmental coordination, and oversees facility conditions to recommend improvements.
Candidates are expected to have a college degree, preferably in hotel or restaurant management, or related equivalent experience, with one to two years in supervisory roles within Food and Beverage. They should possess thorough knowledge of division operations, Four Seasons' cultural and core standards, food and beverage service, cost and labor control, and maintenance practices. Proficiency in operating food and beverage computer systems, as well as strong communication skills in English, are essential.
Four Seasons offers a competitive salary and a comprehensive benefits package, including excellent training and development opportunities, employee discounts at any Four Seasons globally, complimentary uniform dry cleaning, employee meals, and discounted transportation and parking rates. This role features eight-to-ten-hour shifts with flexible scheduling based on operational needs. The company embraces a diverse and inclusive workforce and encourages minorities, women, veterans, and individuals with disabilities to apply. Working at Four Seasons not only promises professional growth but also the chance to be part of a company that values its team and the meaningful experiences it creates for all its guests.
The location in Atlanta places professionals in the pulsing heart of the American South, surrounded by renowned cultural institutions like the High Museum of Art and vibrant city attractions including Peachtree Street and Piedmont Park. The Midtown Hotel offers elegant French-inspired luxury, featuring Brasserie Margot's exquisite cuisine and a serene spa experience. This setting provides staff with the opportunity to be part of a dynamic environment where tradition meets modern elegance.
The role of Room Service Supervisor at Four Seasons Atlanta involves planning, organizing, controlling, and directing the activities of the Room Service Department while ensuring exceptional guest satisfaction. Key responsibilities include maintaining visibility in operations, recognizing and motivating staff, handling guest concerns, and ensuring the quality and timeliness of all food and beverage services. The supervisor also manages labor and operating costs through effective scheduling and budgeting, attends operational meetings for seamless interdepartmental coordination, and oversees facility conditions to recommend improvements.
Candidates are expected to have a college degree, preferably in hotel or restaurant management, or related equivalent experience, with one to two years in supervisory roles within Food and Beverage. They should possess thorough knowledge of division operations, Four Seasons' cultural and core standards, food and beverage service, cost and labor control, and maintenance practices. Proficiency in operating food and beverage computer systems, as well as strong communication skills in English, are essential.
Four Seasons offers a competitive salary and a comprehensive benefits package, including excellent training and development opportunities, employee discounts at any Four Seasons globally, complimentary uniform dry cleaning, employee meals, and discounted transportation and parking rates. This role features eight-to-ten-hour shifts with flexible scheduling based on operational needs. The company embraces a diverse and inclusive workforce and encourages minorities, women, veterans, and individuals with disabilities to apply. Working at Four Seasons not only promises professional growth but also the chance to be part of a company that values its team and the meaningful experiences it creates for all its guests.
Job Requirements
- College degree preferably specializing in hotel or restaurant management or equivalent experience
- One to two years previous experience in food and beverage in a line or supervisory role
- Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and procedures
- Knowledge of food and beverage service, cost control, labor control, maintenance, merchandising, and accounting
- Ability to operate computer equipment and food and beverage systems
- Proficiency in reading, writing, and oral English
Job Qualifications
- College degree preferably specializing in hotel or restaurant management or equivalent experience
- One to two years previous experience in a line, supervisory or assistant manager position in food and beverage
- Working knowledge of division operations and Four Seasons cultural and core standards, policies, and standard operating procedures
- Knowledge of food and beverage service, cost control, labor control, maintenance, merchandising, and accounting
- Ability to operate computer equipment and other food and beverage computer systems
- Reading, writing and oral proficiency in the English language
Job Duties
- Be visible in the operation and provide recognition
- promote good public relations
- handle complaints, concerns or special requests for guests, clients, and group contacts
- Ensure quality and timeliness of all food items
- provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
- Attend regular operational meetings to ensure effective coordination and cooperation between departments
- Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements
- Assist with the service of food to guests
- Assist with the cleaning of operational areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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