Job Overview
Compensation
Hourly
Exact $6.55
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
Hilton Hotels is a globally recognized leader in the hospitality industry, known for its unwavering commitment to delivering exceptional guest experiences and fostering a workplace culture that values integrity, leadership, teamwork, and accountability. With a rich history and a presence spanning the globe, Hilton has welcomed more than 3 billion guests worldwide, embodying the vision to fill the earth with the light and warmth of hospitality. The company’s award-winning culture has earned it repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, making it an esteemed employer in the hospitality sector. Whether starting a career or seeking new opportunities, team members at Hilton find a nurturing environment that supports professional growth and personal development.
The role of Room Service Server at Hilton Hotels plays a vital part in enhancing the guest experience by delivering not just food and beverages but memorable moments of genuine hospitality. This position involves engaging warmly with guests, ensuring that every meal delivery is timely, accurate, and presented with care and professionalism to exceed guest expectations. The Room Service Server is responsible for setting up trays and tables efficiently, taking orders with attention to detail, and managing transactions with precision. Compliance with health, safety, sanitation, and alcohol regulations is paramount to safeguard the well-being of guests and colleagues alike.
At Hilton, the Room Service Server is more than a service provider; they are a bearer of the company’s core values which include a passion for hospitality, integrity in action, leadership through inspiration, teamwork in collaboration, ownership in responsibility, and a proactive mindset focused on making a positive impact in every interaction. This role offers an exciting opportunity to contribute directly to the award-winning hospitality experience that Hilton is known for, making each guest’s stay special and memorable. Embracing the Hilton spirit means joining a dynamic and inclusive team dedicated to excellence in service delivery and creating a welcoming atmosphere for all guests. This position is ideal for individuals who are enthusiastic, detail-oriented, and motivated by making a difference in the hospitality industry.
The role of Room Service Server at Hilton Hotels plays a vital part in enhancing the guest experience by delivering not just food and beverages but memorable moments of genuine hospitality. This position involves engaging warmly with guests, ensuring that every meal delivery is timely, accurate, and presented with care and professionalism to exceed guest expectations. The Room Service Server is responsible for setting up trays and tables efficiently, taking orders with attention to detail, and managing transactions with precision. Compliance with health, safety, sanitation, and alcohol regulations is paramount to safeguard the well-being of guests and colleagues alike.
At Hilton, the Room Service Server is more than a service provider; they are a bearer of the company’s core values which include a passion for hospitality, integrity in action, leadership through inspiration, teamwork in collaboration, ownership in responsibility, and a proactive mindset focused on making a positive impact in every interaction. This role offers an exciting opportunity to contribute directly to the award-winning hospitality experience that Hilton is known for, making each guest’s stay special and memorable. Embracing the Hilton spirit means joining a dynamic and inclusive team dedicated to excellence in service delivery and creating a welcoming atmosphere for all guests. This position is ideal for individuals who are enthusiastic, detail-oriented, and motivated by making a difference in the hospitality industry.
Job Requirements
- high school diploma or equivalent
- previous experience in food and beverage or hospitality preferred
- excellent communication skills
- ability to work flexible hours including evenings and weekends
- capable of lifting up to 25 pounds
- customer service orientation
- knowledge of health and safety regulations
Job Qualifications
- high school diploma or equivalent
- previous experience in food and beverage or hospitality preferred
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- strong attention to detail
- ability to stand and walk for extended periods
- basic math skills for processing payments
Job Duties
- delight our guests with an upbeat and friendly attitude
- prepare for seamless service by setting up room service trays and tables
- take guest orders and respond to room service phone calls
- deliver food and beverage orders to guest rooms or meeting rooms
- process transactions including presenting checks, collecting payments, and returning signed checks
- maintain compliance with health, safety, sanitation, and alcohol awareness regulations
- provide exceptional guest service that reflects the hospitality values of the company
Job Location
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