Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $10.50 - $12.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
401(k) match
Employee Discounts
Complimentary Meals
Free parking
supportive team culture
opportunities for growth
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its commitment to preserving culture, community, and exceptional guest experiences. The group manages luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling and community pride. With a strong emphasis on delivering thoughtful and detail-oriented service, Heritage Hotels & Resorts has fostered a work environment where both guests and employees are cared for with intention and respect. This dedication to quality service and cultural authenticity makes Heritage Hotels & Resorts a standout name in New Mexico's hospitality industry.
The role of the Room Service Server at Heritage Hotels & Resorts is a vital position that significantly impacts guests' overall stay and their impression of the property. This position is designed for individuals who value exceptional hospitality and wish to contribute by providing convenient, personalized, and polished in-room dining services. The Room Service Server is the link between the hotel’s culinary offerings and guest satisfaction, ensuring that every meal delivered to a guest’s room is more than just food; it is an experience that reflects the hotel's excellence and commitment to hospitality.
As a Room Service Server, you will be responsible for delivering prompt and polished in-room dining services with meticulous attention to the presentation of food and beverages. You will interact with guests by answering menu questions and offering knowledgeable recommendations over the phone, creating a warm and helpful atmosphere. Responsible alcohol service is an essential part of your duties, including verifying guest identification to ensure compliance with regulations. Maintaining high sanitation, safety, and cleanliness standards throughout your service is mandatory, contributing to both guest safety and satisfaction.
This role offers a unique opportunity to work in a supportive, community-oriented environment where New Mexico pride and values are deeply ingrained in every aspect of service. Heritage Hotels & Resorts not only provides competitive pay but also comprehensive benefits, including a generous 25% 401(k) match, employee discounts across its hotels, restaurants, spas, and retail locations, complimentary meals during scheduled shifts, and free employee parking. Additionally, the company fosters a positive team culture with ample opportunities for career growth and advancement.
Working as a Room Service Server at Heritage Hotels & Resorts means you will be part of a brand that values professionalism, responsiveness, and guest satisfaction. Your ability to manage multiple orders efficiently, solve problems calmly, and maintain a high standard of service professionalism ensures guests feel valued and cared for throughout their stay. This role demands punctuality, organization, and a keen eye for detail to turn every meal into a memorable and relaxing in-room dining experience.
The role of the Room Service Server at Heritage Hotels & Resorts is a vital position that significantly impacts guests' overall stay and their impression of the property. This position is designed for individuals who value exceptional hospitality and wish to contribute by providing convenient, personalized, and polished in-room dining services. The Room Service Server is the link between the hotel’s culinary offerings and guest satisfaction, ensuring that every meal delivered to a guest’s room is more than just food; it is an experience that reflects the hotel's excellence and commitment to hospitality.
As a Room Service Server, you will be responsible for delivering prompt and polished in-room dining services with meticulous attention to the presentation of food and beverages. You will interact with guests by answering menu questions and offering knowledgeable recommendations over the phone, creating a warm and helpful atmosphere. Responsible alcohol service is an essential part of your duties, including verifying guest identification to ensure compliance with regulations. Maintaining high sanitation, safety, and cleanliness standards throughout your service is mandatory, contributing to both guest safety and satisfaction.
This role offers a unique opportunity to work in a supportive, community-oriented environment where New Mexico pride and values are deeply ingrained in every aspect of service. Heritage Hotels & Resorts not only provides competitive pay but also comprehensive benefits, including a generous 25% 401(k) match, employee discounts across its hotels, restaurants, spas, and retail locations, complimentary meals during scheduled shifts, and free employee parking. Additionally, the company fosters a positive team culture with ample opportunities for career growth and advancement.
Working as a Room Service Server at Heritage Hotels & Resorts means you will be part of a brand that values professionalism, responsiveness, and guest satisfaction. Your ability to manage multiple orders efficiently, solve problems calmly, and maintain a high standard of service professionalism ensures guests feel valued and cared for throughout their stay. This role demands punctuality, organization, and a keen eye for detail to turn every meal into a memorable and relaxing in-room dining experience.
Job Requirements
- Strong communication skills with a warm, professional guest-service approach
- ability to deliver items with care, attention to detail, and polished presentation
- excellent time-management skills to ensure prompt and efficient service
- ability to work independently and stay organized while managing multiple orders
- strong problem-solving skills and the ability to respond calmly to guest requests
- high level of professionalism, reliability, and personal accountability
- ability to maintain cleanliness and follow all sanitation and safety guidelines
- comfortable navigating guest floors, carrying trays or items, and working in a fast-paced environment
- high school diploma or equivalent experience or training required
- previous experience in hospitality, food service, or customer service preferred
- familiarity with basic food handling and sanitation practices
- high volume and/or fine dining experience preferred
- current New Mexico Food Handler Certification and Alcohol Server Certification required
- able to carry, pull, push weight up to 40+ pounds with or without assistance
- availability to work nights, weekends and holidays as needed
Job Qualifications
- High school diploma or equivalent experience or training
- previous experience in hospitality, food service, or customer service preferred
- familiarity with basic food handling and sanitation practices
- high volume and/or fine dining experience preferred
- current New Mexico Food Handler Certification and Alcohol Server Certification required
Job Duties
- Deliver prompt, polished in-room dining service with attention to presentation
- answer menu questions and provide knowledgeable recommendations by phone
- ensure responsible alcohol service and verify guest identification
- maintain sanitation, safety and cleanliness standards throughout service
- provide friendly, professional interaction with guests and team members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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