Room Service Server

Baton Rouge, LA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $7.25

Benefits

Medical

Dental

Vision

Life insurance

short-term disability

long-term disability

Employee assistance program

Discounted rooms

Paid holidays

Paid vacation

Sick Time

401(k) retirement savings plan

Job Description

Renaissance Baton Rouge is a distinguished upscale hotel located conveniently 15 miles from Baton Rouge Metropolitan Airport, offering guests a blend of Southern hospitality, elegant décor, and convenient amenities. The hotel’s prime location provides easy access to top destinations such as the Mall of Louisiana, Perkins Rowe, Louisiana State University, and the Country Club of Louisiana. Guests enjoy a rich array of shopping, dining, and entertainment options nearby along with the comfort and luxury of spacious, modern rooms and suites equipped with premium bedding, flat-panel TVs, and mini-refrigerators for added convenience. The hotel features an on-site restaurant along with room service that provides an upscale dining experience to all patrons. Renaissance Baton Rouge is committed to equal employment opportunities, embracing diversity and inclusion without discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

The full-time Room Service Server position reports directly to the Outlet Manager or Supervisor and involves delivering high-quality service to guests in a courteous, attentive, and efficient manner. This role is key in ensuring guest satisfaction by accurately receiving and delivering food and beverage orders while also handling payment transactions. The ideal candidate will have the physical ability to stand and walk for the duration of their shifts, skillfully carrying trays laden with food and beverages through the dining areas. Essential to this position is a thorough knowledge of the menus, specials, and operation of the hotel's point-of-sale (POS) system. Candidates must also have valid Alcohol Beverage Control (ABC) and Responsible Vendor (RV) permits prior to employment.

Room Service Servers at Renaissance Baton Rouge are expected to know the organizational structure and functions of the restaurant, lounges, and room service outlets. They perform opening and closing procedures, maintain cleanliness by managing soiled dishes and linens according to established standards, and handle telephone communication in a professional manner. Moreover, servers are encouraged to actively promote menu items through consistent upselling of food, beverages, and promotional offers. This position also requires performing cashiering duties, including closing guest checks and preparing end-of-shift documentation. Joining the Renaissance Baton Rouge team means becoming part of a growing hospitality environment that values professionalism, excellent guest service, and teamwork.

Job Requirements

High school diploma or equivalent
Valid ABC and RV permits
Ability to stand and walk for entire shifts while carrying trays
Ability to maneuver throughout the dining area
Availability to work full-time shifts
Strong customer service orientation
Reliable and punctual
Ability to work cohesively as part of a team
Good communication skills
Basic math skills for cashiering tasks

Job Qualifications

High school diploma or equivalent
Previous experience in food and beverage service preferred but not required
Valid ABC and RV permits
Ability to stand and walk for entire shifts
Familiarity with POS systems preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Attention to detail and commitment to high standards of guest service

Job Duties

Be familiar with the organization of the restaurant(s), lounges, and room service and know the function of each job position
Have a thorough knowledge of menus and current specials in applicable outlets
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
Be familiar with the operation of the P.O.S. system
Perform cashiering functions by closing checks and preparing end of shift paperwork
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
Breakdown trays of soiled dishes and linen in the dish-room according to established standards
Answer the telephone according to standards
Consistently up-sell food, beverage and promotional items to guests
Receive and deliver food and beverage orders and collect payment