Room Service Server

Salinas, CA, USA|

Job Overview

Compensation

Hourly

Exact $16.90

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Meal Allowances

Job Description

Bernardus Lodge is a distinguished luxury resort nestled in a picturesque location, renowned for its exceptional service, charming ambiance, and commitment to providing an unparalleled guest experience. This exclusive property upholds Forbes Four-Star standards, emphasizing personalized care, elegance, and attention to detail throughout every aspect of the guest journey. The resort's blend of refined amenities, gourmet dining, and breathtaking surroundings makes it a preferred destination for discerning travelers seeking both comfort and sophistication. Employees at Bernardus Lodge are part of a team dedicated to excellence, where collaboration and professionalism are valued across all departments.

The Room Service Server role at Bernardus Lodge is pivotal in delivering a seamless and upscale in-room dining experience to guests. This position requires an individual who not only possesses excellent communication and hospitality skills but who also embodies genuine warmth and professionalism consistent with the lodge's prestigious reputation. The primary responsibility is to provide prompt, courteous, and accurate service in handling guest orders, ensuring that every detail from presentation to dietary requests is meticulously executed. Working closely with the culinary team, the Room Service Server must maintain an up-to-date knowledge of all menu items, including specials and beverage selections, to confidently assist guests and enhance their dining experience.

In this role, the Server operates the Micros POS system and is expected to deliver orders with grace and efficiency, reflecting the standards of fine dining etiquette. The job demands physical stamina and the ability to multitask within a high-paced environment. Beyond the practical duties, this position requires a commitment to maintaining safety and sanitation standards, as well as a collaborative spirit that supports overall team success. The Server serves as a direct ambassador of luxury service, contributing significantly to the property’s ongoing reputation for excellence and guest satisfaction. This is an on-site, full-time role vital to Bernardus Lodge’s mission of creating memorable moments that keep guests returning time and time again.

Job Requirements

High school diploma or equivalent (GED) required
Valid Food Handler Certificate required
RBS Certificate required
Ability to lift and carry up to 25 lbs
Ability to stand, walk, and move continuously for extended periods
Must communicate clearly and professionally in English
Reasonable accommodations may be made for individuals with disabilities
Additional language skills are a plus

Job Qualifications

Solid understanding of food and beverage service principles
Ability to multitask and remain composed in a high-paced environment
Personable, engaging, and able to create a warm guest experience
Self-motivated with the ability to work independently and as part of a team
Must be legally eligible to work in the United States
Must meet legal age requirements for serving alcoholic beverages

Job Duties

Answer in-room dining calls promptly, courteously, and with polished professionalism
Accurately record guest orders and ensure all details and special requests are clearly communicated to the culinary team
Maintain complete knowledge of all menus, including daily specials, seasonal offerings, and ingredient details
Demonstrate a strong working knowledge of the wine list and all beverage selections, including spirits, beer, wines by the glass, after-dinner drinks, non-alcoholic beverages, and coffee and tea service
Operate the Micros POS system accurately and efficiently
Deliver orders to guest rooms with timeliness, elegance, and attention to presentation standards
Maintain a professional and respectful demeanor toward guests and colleagues at all times