Job Overview
Compensation
Hourly
Range $10.50 - $12.00
Benefits
competitive pay
401(k) match
Employee Discounts
Complimentary Meals
Free parking
supportive team culture
opportunities for growth
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This distinguished hospitality group blends luxury with authenticity, operating luxury hotels and award-winning restaurants that emphasize authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts is not just a company; it is a community-centric organization that prioritizes care for its guests, employees, and neighborhoods alike. Known for creating remarkable guest experiences, the group has successfully integrated New Mexico’s cultural essence into its hospitality offerings, making every stay an immersive journey into the region's unique heritage and traditions.
The Room Service Server role at Heritage Hotels & Resorts is pivotal in delivering memorable guest experiences. This position is dedicated to providing personalized, attentive in-room dining service that enhances the comfort and convenience of guests’ stays. By acting as the direct link between the kitchen and the guest’s room, the Room Service Server transforms the simple act of dining into a refined and relaxing experience that reflects the hotel’s commitment to hospitality excellence. This role requires a balance of professionalism, warmth, and careful attention to detail, ensuring orders are delivered promptly, accurately, and presented impeccably.
The successful candidate is essential not only for meeting day-to-day service needs but also for contributing to the overall guest satisfaction that defines Heritage Hotels & Resorts. Responsibilities extend beyond food delivery to include knowledgeable menu guidance, responsible alcohol service with guest identification verification, adherence to stringent sanitation and safety protocols, and effective communication with guests and team members. This position offers a dynamic work environment where the ability to multi-task, respond calmly to special requests, and maintain high standards of service and cleanliness is vital.
Heritage Hotels & Resorts values its employees deeply, offering competitive pay and comprehensive benefits such as a 25 percent 401(k) match, generous employee discounts across its hotels, restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and a supportive team culture with clear opportunities for growth and advancement. Working here means being part of a workplace deeply rooted in New Mexico pride and community values. It’s an ideal opportunity for individuals passionate about hospitality, who thrive in a fast-paced environment, and who wish to grow their careers with a respected local hospitality leader.
The Room Service Server role at Heritage Hotels & Resorts is pivotal in delivering memorable guest experiences. This position is dedicated to providing personalized, attentive in-room dining service that enhances the comfort and convenience of guests’ stays. By acting as the direct link between the kitchen and the guest’s room, the Room Service Server transforms the simple act of dining into a refined and relaxing experience that reflects the hotel’s commitment to hospitality excellence. This role requires a balance of professionalism, warmth, and careful attention to detail, ensuring orders are delivered promptly, accurately, and presented impeccably.
The successful candidate is essential not only for meeting day-to-day service needs but also for contributing to the overall guest satisfaction that defines Heritage Hotels & Resorts. Responsibilities extend beyond food delivery to include knowledgeable menu guidance, responsible alcohol service with guest identification verification, adherence to stringent sanitation and safety protocols, and effective communication with guests and team members. This position offers a dynamic work environment where the ability to multi-task, respond calmly to special requests, and maintain high standards of service and cleanliness is vital.
Heritage Hotels & Resorts values its employees deeply, offering competitive pay and comprehensive benefits such as a 25 percent 401(k) match, generous employee discounts across its hotels, restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and a supportive team culture with clear opportunities for growth and advancement. Working here means being part of a workplace deeply rooted in New Mexico pride and community values. It’s an ideal opportunity for individuals passionate about hospitality, who thrive in a fast-paced environment, and who wish to grow their careers with a respected local hospitality leader.
Job Requirements
- Strong communication skills with a warm, professional guest-service approach
- Ability to deliver items with care, attention to detail, and polished presentation
- Excellent time-management skills to ensure prompt and efficient service
- Ability to work independently and stay organized while managing multiple orders
- Strong problem-solving skills and the ability to respond calmly to guest requests
- High level of professionalism, reliability, and personal accountability
- Ability to maintain cleanliness and follow all sanitation and safety guidelines
- Comfortable navigating guest floors, carrying trays or items, and working in a fast-paced environment
- Able to carry, pull, push weight up to 40 plus pounds with or without assistance
- Availability to work nights, weekends and holidays as needed
Job Qualifications
- High school diploma or equivalent experience or training
- Previous experience in hospitality, food service, or customer service preferred
- Familiarity with basic food handling and sanitation practices
- High volume and/or fine dining experience preferred
- Current New Mexico Food Handler Certification and Alcohol Server Certification
Job Duties
- Deliver prompt, polished in-room dining service with attention to presentation
- Answer menu questions and provide knowledgeable recommendations by phone
- Ensure responsible alcohol service and verify guest identification
- Maintain sanitation, safety and cleanliness standards throughout service
- Provide friendly, professional interaction with guests and team members
Job Criteria
Experience
No experience required
Job Location
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