Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career advancement opportunities
training programs
Job Description
HHM Hotels is a renowned hospitality company known for its commitment to excellence and exceptional guest service. With a reputation for delivering outstanding experiences to travelers, HHM Hotels operates a wide range of properties that blend comfort, quality, and sustainability. Dedicated to creating memorable stays, the company emphasizes a guest-focused culture underpinned by its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This dedication extends to every aspect of its operations, from the front desk to housekeeping and food and beverage services, making it a preferred employer in the hospitality sector.
The role of Room Service Server at HHM Hotels is a vital position within the company’s food and beverage department. This role involves setting up, delivering, and retrieving food and beverage orders to and from guest rooms and hospitality suites. The Room Service Server ensures all services align with established guest service standards and sustainability practices as outlined by HHM’s EarthView program. In addition to delivering orders, the server plays an important role in servicing VIP amenities and hospitality suites according to banquet event orders and company procedures.
This role is designed for individuals who are attentive, service-oriented, and capable of working in a dynamic environment that requires physical stamina, attention to detail, and excellent communication skills. The position offers a potential career path from Server to Room Service Supervisor and eventually Room Service Manager, offering growth opportunities within the company. Shift work, including holidays and weekends, is required, and responsibilities include floor sweeps, cash handling, and adherence to safety and liquor service regulations. This position not only demands a high level of customer focus but also a commitment to safe work habits and the company's sustainability goals. The Room Service Server role is an excellent entry point for hospitality professionals looking to advance their careers in a supportive and values-driven environment.
The role of Room Service Server at HHM Hotels is a vital position within the company’s food and beverage department. This role involves setting up, delivering, and retrieving food and beverage orders to and from guest rooms and hospitality suites. The Room Service Server ensures all services align with established guest service standards and sustainability practices as outlined by HHM’s EarthView program. In addition to delivering orders, the server plays an important role in servicing VIP amenities and hospitality suites according to banquet event orders and company procedures.
This role is designed for individuals who are attentive, service-oriented, and capable of working in a dynamic environment that requires physical stamina, attention to detail, and excellent communication skills. The position offers a potential career path from Server to Room Service Supervisor and eventually Room Service Manager, offering growth opportunities within the company. Shift work, including holidays and weekends, is required, and responsibilities include floor sweeps, cash handling, and adherence to safety and liquor service regulations. This position not only demands a high level of customer focus but also a commitment to safe work habits and the company's sustainability goals. The Room Service Server role is an excellent entry point for hospitality professionals looking to advance their careers in a supportive and values-driven environment.
Job Requirements
- High school diploma or equivalent
- Previous food service experience preferred
- Ability to stand for extended periods
- Ability to walk, push, and lift up to 25 pounds
- Willingness to work varying shifts including holidays and weekends
- Ability to follow state, federal and corporate liquor regulations
- Strong customer service skills
- Commitment to safety and sustainability practices
Job Qualifications
- High school diploma or equivalent
- Previous food service experience preferred
Job Duties
- Set up and deliver food and beverage orders
- Conduct floor sweeps and retrieve food and beverage trays
- Set up and deliver VIP amenities
- Service hospitality suites in accordance with banquet event orders and established policies and procedure
- Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages
- Complete shift side work as outlined in the hotel's operating policies and procedures
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales
- Report all communication to immediate shift supervisor
- Perform cash handling responsibilities in accordance with company policies and procedures
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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