Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $7.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
Life insurance
401(k) Plan
Job Description
The Woodlands Resort, Curio Collection is a premier luxury resort located just two miles from The Woodlands Waterway in the Houston area. Celebrating 50 years alongside The Woodlands township, this resort offers a tranquil retreat for guests seeking comfort, elegance, and exceptional hospitality services. Managed by HEI Hotels & Resorts, a leader in the hospitality industry, The Woodlands Resort is recognized for combining upscale amenities with personalized guest experiences. HEI Hotels & Resorts emphasize the value of their people as the core ingredient of their success and invest heavily in their associates by offering competitive compensation, extensive training, and a supportive work environment. This commitment fosters a workplace culture where employees feel valued and are motivated to deliver outstanding service.
The position available is within the Room Service team, focusing on delivering food and beverage services to guests to ensure a positive and memorable guest experience. This role is hourly, non-tipped, and offers a salary of $7.25 per hour, with no discretionary performance bonus eligibility. Successful candidates will perform essential duties such as setting up and delivering all food and beverage orders, conducting floor sweeps to maintain cleanliness, delivering VIP amenities, and servicing hospitality suites in accordance with banquet event orders. The role requires effective communication skills to respond to guest needs, issues, and comments, fostering enhanced customer satisfaction and encouraging future patronage.
In addition, the role involves cash handling duties aligned with company policies and adherence to attendance requirements to ensure reliable availability. The Woodlands Resort values diversity and inclusivity within their workforce and encourages all interested candidates, regardless of whether they meet every requirement, to apply. Military experience is also appreciated and welcomed. HEI Hotels & Resorts support associates through a wide range of benefits, including comprehensive medical, dental, and vision coverage, vacation and holiday time off, pet insurance, life insurance options, disability plans, a 401(k) retirement savings plan with matching funds, and exclusive discounts. The employer also offers a unique benefit allowing employees access to earned wages through DailyPay. Overall, this position offers an opportunity to contribute to a reputable hospitality brand with exceptional benefits and career advancement opportunities in a beautiful resort setting.
The position available is within the Room Service team, focusing on delivering food and beverage services to guests to ensure a positive and memorable guest experience. This role is hourly, non-tipped, and offers a salary of $7.25 per hour, with no discretionary performance bonus eligibility. Successful candidates will perform essential duties such as setting up and delivering all food and beverage orders, conducting floor sweeps to maintain cleanliness, delivering VIP amenities, and servicing hospitality suites in accordance with banquet event orders. The role requires effective communication skills to respond to guest needs, issues, and comments, fostering enhanced customer satisfaction and encouraging future patronage.
In addition, the role involves cash handling duties aligned with company policies and adherence to attendance requirements to ensure reliable availability. The Woodlands Resort values diversity and inclusivity within their workforce and encourages all interested candidates, regardless of whether they meet every requirement, to apply. Military experience is also appreciated and welcomed. HEI Hotels & Resorts support associates through a wide range of benefits, including comprehensive medical, dental, and vision coverage, vacation and holiday time off, pet insurance, life insurance options, disability plans, a 401(k) retirement savings plan with matching funds, and exclusive discounts. The employer also offers a unique benefit allowing employees access to earned wages through DailyPay. Overall, this position offers an opportunity to contribute to a reputable hospitality brand with exceptional benefits and career advancement opportunities in a beautiful resort setting.
Job Requirements
- High school diploma or equivalent preferred
- Prior experience in hospitality or food service is advantageous
- Physical ability to lift and carry up to 100 pounds
- Strong interpersonal and communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Must comply with attendance and punctuality requirements
- Ability to follow company policies and procedures
- Basic cash handling skills
- Availability to work as assigned
- Commitment to providing excellent guest service
Job Qualifications
- Hotel experience preferred
- Ability to communicate well with guests
- Effective verbal and written communication skills
- Ability to adapt communication style to different audiences including supervisors, coworkers, and the public
- Ability to grasp, bend, lift or carry goods weighing up to 100 lbs continuously with or without reasonable accommodation
- Ability to transport large trays weighing up to 30 lbs with or without reasonable accommodation
Job Duties
- Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies
- Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation standards
- Set up and deliver all VIP amenities
- Service all hospitality suites according to Banquet Event Orders and policies
- Complete all shift side work as outlined in operating policies and procedures
- Respond to customer needs, issues, comments, and problems to ensure quality experience and enhance sales
- Report communications to immediate shift supervisor
- Perform cash handling responsibilities in accordance with company policies
- Comply with attendance rules and ensure regular work availability
- Perform any other assigned job-related duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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