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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
InterContinental Hotels & Resorts is a prestigious global brand known for its luxury accommodations and exceptional guest service. As part of the InterContinental Hotels Group (IHG), this company has built a reputation for delivering elegant, cosmopolitan experiences that make guests feel special and valued. The brand emphasizes a sophisticated ambience, attentive service, and personalized experiences that set it apart from other luxury hotel chains worldwide. InterContinental Hotels & Resorts pride themselves on maintaining high standards of hospitality, professionalism, and a welcoming atmosphere that encourages repeat visits from discerning travelers.
In the role of Room Service Attendant at InterContinental Hote... Show More
In the role of Room Service Attendant at InterContinental Hote... Show More
Job Requirements
- Carry or lift items weighing up to 50 pounds
- move about the kitchen and hotel premises efficiently
- handle food, products, and utensils safely
- bend, stoop, and kneel as needed
- utilize communication skills frequently when interacting with guests, cooks, and supervisors
- maintain alcohol awareness certification or valid health/food handler card
- demonstrate basic reading, writing, and math abilities
- be available to work nights, weekends, and holidays
Job Qualifications
- Basic reading, writing and math skills
- food service experience with general knowledge of restaurant operations
- ability to communicate effectively with guests and team members
- alcohol awareness certification or valid health/food handler card as required by local government
- ability to take orders and handle guest payments
- experience with customer service
- ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Deliver room service food and beverage orders to guest rooms
- replenish and count minibar inventory
- assist in the maintenance of the room service area and equipment
- complete guest payment transactions and document guest orders
- answer room service phones and record orders using up-selling techniques
- coordinate with other departments for VIP amenity deliveries
- alert management of service or safety issues and perform service recovery
- describe menu items and accommodate special food requests
- prepare and set up room service trays
- restock minibar and handle hot sos requests
- perform side-work such as stocking service stations, making coffee, and preparing flatware roll-ups
- prep amenities including cutting cheese and bread
- polish glassware
- refill coffee and iced tea throughout the day
- use tablets to track minibar inventory
- retrieve trays from guest rooms and hallways in a timely manner
- assist with other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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