Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
InterContinental Hotels & Resorts is a prestigious global brand known for its luxury accommodations and exceptional guest service. As part of the InterContinental Hotels Group (IHG), this company has built a reputation for delivering elegant, cosmopolitan experiences that make guests feel special and valued. The brand emphasizes a sophisticated ambience, attentive service, and personalized experiences that set it apart from other luxury hotel chains worldwide. InterContinental Hotels & Resorts pride themselves on maintaining high standards of hospitality, professionalism, and a welcoming atmosphere that encourages repeat visits from discerning travelers.
In the role of Room Service Attendant at InterContinental Hotels & Resorts, you will play a crucial part in enhancing the guest experience by providing prompt, courteous room service delivery and supporting related operational tasks. This is a dynamic position that involves directly interacting with guests, handling food and beverage orders, replenishing minibar inventory, and assisting with maintaining cleanliness and efficiency in the room service area. The role is designed for individuals who take pride in delivering impeccable service and who thrive in an environment where attention to detail, teamwork, and guest satisfaction are paramount.
The Room Service Attendant is not just about delivering food and drinks; it is about being the face of the hotel in delivering memorable moments to guests. This position demands a charming and approachable demeanor, the ability to anticipate guest needs, and the confidence to act promptly and effectively. You will be trained on how to describe menu items accurately, handle guest payments, and employ up-selling techniques to boost room service sales. Supporting other hotel departments through seamless communication and coordination is a key aspect of the job, as is following health and safety guidelines to maintain the highest standards.
Candidates considering this role should understand it involves physical activity such as lifting up to 50 pounds, moving through the hotel environment efficiently, and performing tasks like stocking, setting up, and cleaning service stations. A strong sense of responsibility and an eye for detail are essential to ensure that each guest's room service order is perfect – from presentation to delivery. The ability to work flexible shifts, including nights, weekends, and holidays, is also typically required.
This position offers opportunities for growth and development, particularly for those interested in advancing within the hospitality industry at one of the world's most respected hotel brands. The salary will be competitive within the industry standards, and employee benefits reflect IHG's commitment to supporting its workforce. If you enjoy working in a fast-paced, service-oriented environment and have a passion for hospitality, this role could be your next career step. Join InterContinental Hotels & Resorts and help create unforgettable experiences that keep guests coming back.
In the role of Room Service Attendant at InterContinental Hotels & Resorts, you will play a crucial part in enhancing the guest experience by providing prompt, courteous room service delivery and supporting related operational tasks. This is a dynamic position that involves directly interacting with guests, handling food and beverage orders, replenishing minibar inventory, and assisting with maintaining cleanliness and efficiency in the room service area. The role is designed for individuals who take pride in delivering impeccable service and who thrive in an environment where attention to detail, teamwork, and guest satisfaction are paramount.
The Room Service Attendant is not just about delivering food and drinks; it is about being the face of the hotel in delivering memorable moments to guests. This position demands a charming and approachable demeanor, the ability to anticipate guest needs, and the confidence to act promptly and effectively. You will be trained on how to describe menu items accurately, handle guest payments, and employ up-selling techniques to boost room service sales. Supporting other hotel departments through seamless communication and coordination is a key aspect of the job, as is following health and safety guidelines to maintain the highest standards.
Candidates considering this role should understand it involves physical activity such as lifting up to 50 pounds, moving through the hotel environment efficiently, and performing tasks like stocking, setting up, and cleaning service stations. A strong sense of responsibility and an eye for detail are essential to ensure that each guest's room service order is perfect – from presentation to delivery. The ability to work flexible shifts, including nights, weekends, and holidays, is also typically required.
This position offers opportunities for growth and development, particularly for those interested in advancing within the hospitality industry at one of the world's most respected hotel brands. The salary will be competitive within the industry standards, and employee benefits reflect IHG's commitment to supporting its workforce. If you enjoy working in a fast-paced, service-oriented environment and have a passion for hospitality, this role could be your next career step. Join InterContinental Hotels & Resorts and help create unforgettable experiences that keep guests coming back.
Job Requirements
- Carry or lift items weighing up to 50 pounds
- move about the kitchen and hotel premises efficiently
- handle food, products, and utensils safely
- bend, stoop, and kneel as needed
- utilize communication skills frequently when interacting with guests, cooks, and supervisors
- maintain alcohol awareness certification or valid health/food handler card
- demonstrate basic reading, writing, and math abilities
- be available to work nights, weekends, and holidays
Job Qualifications
- Basic reading, writing and math skills
- food service experience with general knowledge of restaurant operations
- ability to communicate effectively with guests and team members
- alcohol awareness certification or valid health/food handler card as required by local government
- ability to take orders and handle guest payments
- experience with customer service
- ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Deliver room service food and beverage orders to guest rooms
- replenish and count minibar inventory
- assist in the maintenance of the room service area and equipment
- complete guest payment transactions and document guest orders
- answer room service phones and record orders using up-selling techniques
- coordinate with other departments for VIP amenity deliveries
- alert management of service or safety issues and perform service recovery
- describe menu items and accommodate special food requests
- prepare and set up room service trays
- restock minibar and handle hot sos requests
- perform side-work such as stocking service stations, making coffee, and preparing flatware roll-ups
- prep amenities including cutting cheese and bread
- polish glassware
- refill coffee and iced tea throughout the day
- use tablets to track minibar inventory
- retrieve trays from guest rooms and hallways in a timely manner
- assist with other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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