Room Service Server

Job Overview

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Employment Type

Hourly
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Shift Differentials

Job Description

Kessler Hospitality is renowned for its portfolio of artistically inspired boutique hotels that blend unique design, luxurious accommodations, enriching ambiance, and intuitive service to offer guests an exceptional experience. Operating across several states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality meticulously curates each property by infusing exquisite art, music, and cultural influences. This approach creates environments that are approachable yet sophisticated, designed to inspire and encourage unforgettable memories. From urban downtown icons to premier luxury lodges, Savannah's entertainment hotspot, and exclusive ski lodges, each Kessler hotel radiates boldness and originality, catering to the style-conscious individualist traveler. Notably, Kessler Hospitality was a founding member of the Marriott Autograph Collection, launching with seven distinguished Autograph Collection branded hotels. These properties stand out for their distinctive character and commitment to providing an elevated guest experience.

The AAA Four Diamond JW Marriott Savannah Plant Riverside District, part of the Kessler Hospitality family, is conveniently situated in the heart of historic Savannah on the scenic Savannah riverfront. Guests have access to a vibrant downtown shopping district, multiple on-site restaurants, riverside bars, and numerous walking tours, all within walking distance. The property itself presents a fascinating blend of history and modernity, housed in what was once a power plant composed of three unique buildings: the Power Plant with its chic architecture, the Three Muses exuding romantic styling, and the contemporary Atlantic building reflecting maritime details. Adding to the guest experience is a luxurious hotel spa and a dynamic entertainment district known for its energetic nightlife.

The role of Room Service Server at JW Marriott Savannah Plant Riverside District is an essential position focused on delivering exceptional service. This hourly role requires a courteous, attentive, and efficient approach to receiving, preparing, and delivering room service orders to guests. The Room Service Server acts as the face of the hotel’s dining experience in guestrooms, consistently demonstrating professionalism and friendliness. Responsibilities extend beyond order delivery to include preparing the service station, stocking necessary items, handling VIP amenities, managing food and beverage orders according to established standards, and maintaining cleanliness and sanitation. The role demands proficiency with point-of-sale systems, cashiering duties, and guest communication, including handling complaints effectively and ensuring overall guest satisfaction.

This position is perfect for individuals who thrive in a fast-paced hospitality environment and value high standards of service and personal presentation. The server must be skilled in multitasking, prioritizing duties, and maintaining a warm and friendly demeanor. The opportunity to work within a prestigious AAA Four Diamond hotel and a dynamic historic location offers both professional growth and personal satisfaction. Commitment to compliance with hotel policies, attendance at required trainings, and cooperation with management are key aspects of this role. Prior experience in a hotel or similar field, along with a high school diploma or equivalent, is preferred.

Overall, the Room Service Server position at Kessler Hospitality’s JW Marriott Savannah Plant Riverside District offers a rewarding career path for hospitality professionals aiming to deliver memorable guest experiences within a unique and culturally rich setting. This role blends tradition, luxury, and modern hospitality practices, making it ideal for service-oriented individuals who are proactive, adaptable, and dedicated to excellence.

Job Requirements

  • High school diploma or equivalent preferred
  • Experience in hotel or related hospitality field
  • Effective communication skills with guests and coworkers
  • Ability to multitask and prioritize
  • Willingness to attend required hotel meetings and trainings
  • Maintain regular attendance according to scheduling needs
  • Maintain high standards of personal appearance and grooming
  • Comply with hotel standards and regulations
  • Ability to handle guest complaints professionally
  • Capability to work with point-of-sale systems and perform cashiering functions
  • Ability to cross-train and assist with other hotel duties as needed
  • Ability to maintain confidentiality
  • Friendly and service-oriented attitude
  • Must show initiative and problem-solving skills

Job Qualifications

  • Strong verbal and written communication skills
  • Ability to multitask and prioritize departmental functions
  • Attentive, friendly and courteous service orientation
  • Effective listening and problem-solving skills
  • High school diploma or equivalent preferred
  • Experience in hotel or related field preferred
  • Ability to work in a team environment and cross-train in other hotel areas
  • Maintain confidentiality and demonstrate initiative

Job Duties

  • Receive room service orders and deliver items to guestrooms in an attentive and courteous manner
  • Prepare station by stocking china, glassware, linen, coffee pots, napkins and ensure cleanliness
  • Set-up and deliver VIP amenities
  • Utilize point-of-sale system to process orders
  • Perform cleaning and sanitation duties including breakdown of soiled dishes and floor sweeps
  • Communicate effectively with guests, managers, and kitchen staff to ensure quality and timely delivery
  • Handle guest complaints and ensure overall guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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