Room Service Server

JW Marriott New Orleans, part of Marriott International's prestigious luxury portfolio, is located at 614 Canal St, New Orleans, Louisiana. Renowned for its beautiful properties in gateway cities and distinctive resort locations worldwide, JW Marriott upholds a legacy of luxury, sophistication, and exceptional guest experiences. The hotel emphasizes a culture where associates come first, recognizing that the happiness and well-being of its team members directly influence guests' satisfaction. Marriott International is committed to fostering an inclusive and diverse workplace and is an equal opportunity employer. At JW Marriott New Orleans, associates benefit from a supportive community, opportunities for professional development, recognition programs, and a focus on holistic well-being. This approach is embodied in "The JW Treatment™," which ensures that the care provided to guests starts with how the company takes care of its associates.

This full-time, non-management role at JW Marriott New Orleans calls for a dedicated Guest Service Expert who plays a vital part in creating memorable dining experiences beyond just serving food and beverages. The position focuses on delivering outstanding customer service by building a welcoming, unique atmosphere that guests will remember long after their visit. As a Guest Service Expert, responsibilities include setting tables, coordinating with kitchen staff, engaging and serving guests, and maintaining cleanliness in work areas. The role demands physical stamina, as it involves standing, sitting, or walking for extended periods and navigating various surfaces. Additionally, the role requires lifting or handling objects up to 25 pounds independently and up to 50 pounds with assistance, as well as other physical activities such as bending, twisting, and stooping.

Success in this role hinges on adherence to safety protocols, adherence to company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication style. The Guest Service Expert is expected to contribute to an inviting environment by ensuring that transactions and service interactions are seamless and friendlier as part of the overall guest experience. Marrying operational efficiency with excellent guest relations, this position is essential to achieving the hotel's service excellence goals. The ideal candidate will be someone who embodies the core values of JW Marriott: confidence, innovation, genuineness, and intuitiveness in hospitality. Moreover, this role provides an excellent entry point for individuals seeking to gain related work experience in the hospitality industry with less than one year of previous experience and does not require supervisory experience or certifications.