Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,412.02 - $38,658.29
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
The Biltmore Hotel, a prestigious luxury resort, prides itself on offering exceptional service and hospitality experiences to its guests. Renowned for its elegant accommodations, exquisite dining options, and world-class amenities, the Biltmore provides an environment that emphasizes excellence and attention to detail. As one of the premier destinations for travelers seeking comfort and sophistication, the hotel continuously strives to maintain high standards of customer satisfaction, making it a landmark in the hospitality industry.
Within this esteemed establishment, the Room Service Department plays a pivotal role in delivering personalized dining experiences directly to guests' rooms. This department operates within... Show More
Within this esteemed establishment, the Room Service Department plays a pivotal role in delivering personalized dining experiences directly to guests' rooms. This department operates within... Show More
Job Requirements
- High School Diploma is required
- Minimum two years experience in a high volume restaurant is required
- Must be able to speak, read, write and understand the English language
- Must be able to compute accurate mathematical calculations
- Must be able to provide legible communication and directions
- Must be able to perform job functions with attention to detail, speed and accuracy
- Must be able to prioritize and organize
- Must be able to think clearly, remain calm and resolve problems using good judgment
- Must be able to follow directions thoroughly
- Must be able to understand guest's service needs
- Must be able to work cohesively with co-workers as part of a team
- Must be able to work with minimal supervision
- Must maintain confidentiality of guest information and pertinent resort data
- Must be able to use a computer keyboard and possess basic typing skills
- Must possess moderate to advanced computer skills
- Must be able to work in a dynamic and constantly changing environment
- Must be adept to multitasking
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Must be able to stand, sit, or walk for an extended period of time or for an entire work shift
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Must be able to use, carry, and operate all necessary office equipment using finger dexterity
- Must be able to communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- Must be able to visually look at a computer for extended periods of time
- Must be able to adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
- Must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards
Job Qualifications
- High School Diploma
- Minimum two years experience in a high volume restaurant
- Speak, read, write and understand the English language
- Compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Think clearly, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent resort data
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept to multitasking
- Must complete Safe Serve Alcohol Vending Course
Job Duties
- Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets
- Have thorough knowledge of the room layout and the property in general, knowledgeable about the resort and amenities that are offered
- Collect orders from the kitchen, ensure they have been prepared correctly
- promptly and efficiently deliver to the guest's room
- Fulfill all functions as required by accounting
- submit signed checks to room service telephone operator, reconcile daily sales etc.
- Assist with the collection of room service trays and other food and beverage items from the guest rooms, includes proper breakdown of trays and other items
- Be familiar with room service order taker's duties and fill that position when needed
- Know all standards of proper service etiquette and practice these standards throughout the guest's dining experience, consistently deliver courteous, professional service
- Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
- Relay guest complaints or comments to manager
- Keep work area and equipment clean and organized at all times
- Ensure all equipment is functioning properly
- report any problems to the Room Service Captain or Manager immediately
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
- Perform any other duties as assigned by the Director of Food and Beverage, Room Service Captain or Room Service Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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