Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
Employee discount for stays
Complimentary dry cleaning
Complimentary employee meals
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401(k) retirement plan
Paid vacation
Paid holidays
Paid sick leave
Disability Coverage
Life insurance
Inclusive Employee Engagement Events
exclusive travel programs
Employee Discounts
Job Description
Four Seasons is a globally renowned luxury hospitality company that prides itself on delivering exceptional experiences to guests through the dedication and passion of its people. As a collective of individuals motivated to excel, Four Seasons emphasizes personal growth and mutual respect among its team members, creating a world-class employee experience and company culture. This commitment to excellence enables the team to provide unmatched luxury service that is genuine and heartfelt, contributing to memorable guest experiences worldwide. Operating in numerous prestigious locations across the globe, Four Seasons is synonymous with sophistication, comfort, and impeccable service standards.
Located in the heart of Nashville's vibrant SoBro neighborhood, Four Seasons Hotel Nashville offers a unique blend of luxury accommodations, Southern hospitality, and a connection to the city's creative spirit. The hotel serves as a social hub for locals and visitors alike, with easy access to music, sports, entertainment, and cultural experiences. Guests at Four Seasons Nashville can enjoy the hotel's stunning rooftop pool and spa with views of the Cumberland River, as well as enjoy a variety of gastronomic delights in its lively dining venues. The hotel embodies the rich heritage and modern flair of Music City, making each stay an authentic and unforgettable experience.
Four Seasons Hotel Nashville is seeking a Room Service Manager to join its dedicated and professional team. This full-time role is responsible for managing the daily operations of the Room Service Department to ensure guests receive outstanding 24-hour in-room dining and private bar services that reflect Four Seasons’ luxury service standards. The Room Service Manager will play a vital role in leading, training, and motivating the team to achieve superior guest satisfaction and operational excellence. Key responsibilities include overseeing service delivery efficiency, maintaining product knowledge of menu offerings, collaborating with culinary and food and beverage leadership on menu development, and managing budgets and inventory with a focus on financial goals.
In addition to operational duties, the Room Service Manager will have a visible presence within the department, promptly addressing guest concerns and service recoveries to uphold the brand’s high standards. The role also involves ensuring compliance with company policies and health and safety regulations while fostering a positive and inclusive work environment that reflects Four Seasons' culture and values. Candidates should have a solid background in food and beverage leadership, preferably within luxury hotels, and possess excellent communication, organizational, and problem-solving skills.
The position offers a competitive salary, comprehensive benefits, opportunities for professional development, and employee discounts across the Four Seasons brand worldwide. The schedule requires flexibility, including availability on days, evenings, weekends, holidays, and occasional early mornings to meet the demands of hotel operations. Authorization to work in the United States is required. Four Seasons is committed to equal opportunity employment and encourages a diverse range of candidates to apply.
Located in the heart of Nashville's vibrant SoBro neighborhood, Four Seasons Hotel Nashville offers a unique blend of luxury accommodations, Southern hospitality, and a connection to the city's creative spirit. The hotel serves as a social hub for locals and visitors alike, with easy access to music, sports, entertainment, and cultural experiences. Guests at Four Seasons Nashville can enjoy the hotel's stunning rooftop pool and spa with views of the Cumberland River, as well as enjoy a variety of gastronomic delights in its lively dining venues. The hotel embodies the rich heritage and modern flair of Music City, making each stay an authentic and unforgettable experience.
Four Seasons Hotel Nashville is seeking a Room Service Manager to join its dedicated and professional team. This full-time role is responsible for managing the daily operations of the Room Service Department to ensure guests receive outstanding 24-hour in-room dining and private bar services that reflect Four Seasons’ luxury service standards. The Room Service Manager will play a vital role in leading, training, and motivating the team to achieve superior guest satisfaction and operational excellence. Key responsibilities include overseeing service delivery efficiency, maintaining product knowledge of menu offerings, collaborating with culinary and food and beverage leadership on menu development, and managing budgets and inventory with a focus on financial goals.
In addition to operational duties, the Room Service Manager will have a visible presence within the department, promptly addressing guest concerns and service recoveries to uphold the brand’s high standards. The role also involves ensuring compliance with company policies and health and safety regulations while fostering a positive and inclusive work environment that reflects Four Seasons' culture and values. Candidates should have a solid background in food and beverage leadership, preferably within luxury hotels, and possess excellent communication, organizational, and problem-solving skills.
The position offers a competitive salary, comprehensive benefits, opportunities for professional development, and employee discounts across the Four Seasons brand worldwide. The schedule requires flexibility, including availability on days, evenings, weekends, holidays, and occasional early mornings to meet the demands of hotel operations. Authorization to work in the United States is required. Four Seasons is committed to equal opportunity employment and encourages a diverse range of candidates to apply.
Job Requirements
- Authorization to work in the United States unless currently in a managerial role with another Four Seasons location
- Must be available to work a flexible schedule including days, evenings, weekends, holidays, and occasional early mornings
- College degree in Hospitality, Restaurant Management, or a related field preferred
- Two to three years of leadership experience in a Food & Beverage supervisory or assistant management role
- Strong knowledge of food and beverage operations, service standards, labor and cost controls, inventory management, and financial accountability
- Proficiency in food and beverage technology systems and general computer applications
- Excellent leadership, communication, interpersonal, organizational, and problem-solving skills
- Ability to read, write, and communicate effectively in English
- Prior experience within a luxury hotel environment or mixed-use residential hotel preferred
Job Qualifications
- College degree in Hospitality, Restaurant Management, or a related field preferred
- Two to three years of leadership experience in a Food & Beverage supervisory or assistant management role
- Strong knowledge of food and beverage operations, service standards, labor and cost controls, inventory management, and financial accountability
- Proficiency in food and beverage technology systems and general computer applications
- Excellent leadership, communication, interpersonal, organizational, and problem-solving skills
- Ability to read, write, and communicate effectively in English
- Prior experience within a luxury hotel environment or mixed-use residential hotel preferred
Job Duties
- Lead, train, coach, motivate, and develop employees within the Room Service Department to ensure exceptional service and adherence to Four Seasons standards
- Oversee the daily operation of the Room Service Department, ensuring efficient and seamless service delivery
- Maintain a visible presence within the operation to enhance guest satisfaction and promptly resolve guest concerns, requests, and service recovery situations
- Ensure comprehensive knowledge and quality standards of all menu items, ingredients, preparation methods, wine, and spirits offerings
- Partner closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and culinary leadership to develop menus, amenities, and service offerings
- Monitor and control labor costs, operating expenses, purchasing, scheduling, inventory, and cash management to achieve financial goals
- Conduct regular inspections of facilities and equipment, making recommendations for maintenance and operational improvements
- Participate in operational meetings to support effective communication and collaboration across departments
- Ensure compliance with company policies, health and safety standards, and established operating procedures
- Foster a positive and professional work environment that reflects the Four Seasons culture and values
Job Criteria
Experience
No experience required
Job Location
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