Room Service Host

Brown University Health is a leading healthcare organization that is committed to providing high-quality and compassionate care to its patients. The institution operates Rhode Island Hospital, a prominent medical facility located at 593 Eddy Street in Providence, Rhode Island, known for its comprehensive services and patient-centered approach. Brown University Health emphasizes creating a supportive and inclusive work environment that fosters professional growth and upholds the highest standards of excellence in healthcare delivery. The organization is dedicated to equal employment opportunities and maintains a workplace free from discrimination and harassment.

The Room Service Host role at Rhode Island Hospital is a vital position responsible for enhancing patient satisfaction through attentive and courteous service. Under the general supervision of the Patient Services Director and management team, the Room Service Host serves as a liaison between patients, family members, nursing staff, and dietary personnel. The primary responsibilities include distributing menus to new admissions, obtaining meal choices, delivering and collecting patient trays, snacks, and tube feeding products, and ensuring accurate documentation of meal orders using the CBORD computerized Room Service tablet system.

This role demands strong interpersonal communication skills and a commitment to excellent customer service. The Room Service Host plays a key role in monitoring patient meal satisfaction, identifying meal service concerns, and coordinating with dietitians or dietetic technicians when a patient’s nutritional intake is inadequate. Accuracy in entering meal selections, orders, preferences, and special dietary requests into the CBORD system is crucial, as is the ability to assist patients who are unable to verbally select meals. The position also involves maintaining a clean and sanitary work environment by adhering to departmental policies for cleaning, waste disposal, and equipment operation.

Physical demands include mostly standing and walking with occasional repetitive motions, reaching, pulling, and pushing. The ability to lift up to 35 pounds is required. The work schedule involves five nights per week, with rotating weekends and holidays. This role does not require driving and is non-union. The pay range for the Room Service Host at Rhode Island Hospital is between $20.04 and $20.90 per hour.

Brown University Health is dedicated to fostering a collaborative team environment where employees are valued and supported. The Room Service Host position offers an opportunity to contribute meaningfully to patient care and satisfaction in a dynamic hospital setting. Individuals in this role must be comfortable working in a patient environment, demonstrate strong basic computer skills, and have food service or customer service experience. Candidates who are familiar with the CBORD system will have an advantage. This position is ideal for those who are detail-oriented, empathetic, and strive to provide an exceptional patient experience from the moment meals are ordered to delivery and follow-up.