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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Hourly rate $28 per hour
discounted hotel rooms
Food and beverage rates
Learning programs
Career development opportunities
Corporate social responsibility activities
Inclusive and diverse workplace
Job Description
Fairmont Breakers is a distinguished luxury hotel situated on the waterfront of Long Beach, California. Originally opened in the 1920s, this historic landmark has a rich heritage and was once a glamorous destination for world-famous stars. After a comprehensive renovation, Fairmont Breakers has been restored to its original grandeur, offering guests an exceptional blend of classic charm and modern luxury. The hotel features 185 boutique rooms and suites, a rooftop pool and terrace, and an open-air rooftop lounge with stunning views of the Pacific Ocean. The property also boasts a two-story spa, wellness and fitness center, several dining venues including... Show More
Job Requirements
- High school graduate or equivalent preferred
- previous housekeeping experience in luxury environment preferred
- knowledge of housekeeping required
- excellent communication and organizational skills
- positive attitude
- professional image and personality
- strong interpersonal and problem-solving abilities
- sense of initiative to surprise and delight guests
- highly responsible and reliable
- ability to work cohesively with team with minimum supervision
- committed to delivering high level of customer service
- strong guest service orientation
- self-confident, proactive, able to prioritize and make effective decisions
- ability to work flexible shifts including weekends and holidays
- ability to focus attention on guest needs, remain calm and courteous
- ability to understand and comply with company and department rules, policies and procedures
- skill in establishing and maintaining effective working relationships with coworkers and guests
- able to communicate written and verbally
- ability to read reports
- successful completion of training and certification for position
- ability to follow directions, perform tasks with attention to detail, speed, accuracy and follow-through
- versatile, flexible and enthusiastic
- ability to secure minimum skills for proficiency and safe work environment according to OSHA
Job Qualifications
- High school graduate or equivalent preferred
- previous housekeeping experience in luxury environment preferred
- knowledge of housekeeping required
- excellent communication and organizational skills
- positive attitude
- professional image and personality
- strong interpersonal and problem-solving abilities
- sense of initiative to surprise and delight guests
- highly responsible and reliable
- ability to work cohesively with team with minimum supervision
- committed to delivering high level of customer service
- strong guest service orientation
- self-confident, proactive, able to prioritize and make effective decisions
- ability to work flexible shifts including weekends and holidays
- ability to focus attention on guest needs, remain calm and courteous
- ability to understand and comply with company and department rules, policies and procedures
- skill in establishing and maintaining effective working relationships with coworkers and guests
- able to communicate written and verbally
- ability to read reports
- successful completion of training and certification for position
- ability to follow directions, perform tasks with attention to detail, speed, accuracy and follow-through
- versatile, flexible and enthusiastic
- ability to secure minimum skills for proficiency and safe work environment according to OSHA
Job Duties
- Consistently offer professional, engaging and friendly service
- create a welcoming atmosphere for visitors and guests during their stay
- maintain a high level of professionalism in all aspects of job performance
- guide guests and answer questions as needed
- maintain supplier cart well organized and presentable
- clean all assigned guestrooms including dusting, making beds, soiled linen removal, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
- participate in deep cleaning projects
- sign in and out master keys daily
- maintain proper usage of cleaning supplies and equipment
- update and record all cleaned rooms
- communicate changes, discrepancies, late check-outs and do not disturb signs to the office team
- maintain all brand and quality luxury service standards
- conduct self-audits of standards and participate in feedback review
- ensure safe working environment and commitment to safety
- ensure confidentiality of guest sensitive information
- follow departmental policies, procedures and service standards
- follow all safety and sanitation policies including wearing PPE and proper use of chemicals
- comply with security, fire, health and safety regulations
- maintain housekeeping areas organized and well presented
- report and log lost and found items
- set up and organize workstation with supplies and equipment
- restock work areas for next shift
- replenish supplies and equipment during shift
- report faulty equipment, linen shortages or safety hazards
- notify supervisor when service is complete by punching rooms in phone system or device
- monitor and control supplies and amenities and minimize waste
- may assist with cleaning of public areas
- maintain regular and predictable attendance
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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