Job Overview
Compensation
Hourly
Range $17.75 - $19.99
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Employee Discounts
Career development opportunities
Job Description
InterContinental Hotels Group (IHG) is a leading global hospitality company renowned for its diverse portfolio of hotel brands offering exceptional guest experiences worldwide. With a presence in over 100 countries and a dedicated team of approximately 370,000 employees, IHG has cultivated a reputation for high standards, innovation, and commitment to guest satisfaction. The company's core mission revolves around creating memorable stays and fostering environments where guests feel valued, comfortable, and well cared for. This commitment extends to its team members who are encouraged to collaborate, innovate, and grow professionally within an inclusive and dynamic work culture.
The Room Attendant role at IHG is pivotal in upholding the company’s reputation for excellence. As a Room Attendant, you will be responsible for ensuring that each guest room and suite is impeccably maintained, fresh, and welcoming. Your efforts directly influence the quality of the guest’s experience by creating a peaceful haven where guests can relax, unwind, or work quietly. This role demands attention to detail, pride in maintaining high cleanliness standards, and a proactive, service-oriented attitude. You will play an important part in helping guests feel special through personalized care and responsiveness to their needs.
On a daily basis, Room Attendants maintain room aesthetics by adhering to established cleanliness standards while adding their personal touch to enhance the guest’s stay. You will assist guests by providing items such as toiletries or directions and keeping supervisors informed of cleaning progress and any room maintenance issues. The role requires strict observance of safety procedures and proper use of protective equipment to ensure a safe working environment. Organizational skills are crucial as you manage room supplies and amenities, aiming to minimize waste and contribute to sustainable housekeeping practices. Additionally, you will oversee lost and found items, ensuring they are properly logged and returned.
Beyond routine cleaning, you will collaborate closely with other hotel departments to ensure seamless service delivery and guest satisfaction. Teamwork and effective communication are fundamental to the role, as is flexibility in assisting with deep cleaning projects, turndown service, or other duties as assigned. This position is physically demanding, involving extended periods of standing and lifting, requiring stamina and fitness.
The position offers a competitive hourly wage ranging from $17.75 to $19.99 and includes comprehensive benefits such as paid time off, medical, dental, and vision insurance, 401(k) savings plan, and other employee perks. IHG is an Equal Opportunity Employer that values diversity and inclusion, encouraging candidates of all backgrounds to apply, even if they do not meet every single requirement. With opportunities for growth and development, the Room Attendant role at IHG provides a supportive and rewarding environment where your passion for hospitality can truly shine and contribute to creating exceptional daily guest experiences.
The Room Attendant role at IHG is pivotal in upholding the company’s reputation for excellence. As a Room Attendant, you will be responsible for ensuring that each guest room and suite is impeccably maintained, fresh, and welcoming. Your efforts directly influence the quality of the guest’s experience by creating a peaceful haven where guests can relax, unwind, or work quietly. This role demands attention to detail, pride in maintaining high cleanliness standards, and a proactive, service-oriented attitude. You will play an important part in helping guests feel special through personalized care and responsiveness to their needs.
On a daily basis, Room Attendants maintain room aesthetics by adhering to established cleanliness standards while adding their personal touch to enhance the guest’s stay. You will assist guests by providing items such as toiletries or directions and keeping supervisors informed of cleaning progress and any room maintenance issues. The role requires strict observance of safety procedures and proper use of protective equipment to ensure a safe working environment. Organizational skills are crucial as you manage room supplies and amenities, aiming to minimize waste and contribute to sustainable housekeeping practices. Additionally, you will oversee lost and found items, ensuring they are properly logged and returned.
Beyond routine cleaning, you will collaborate closely with other hotel departments to ensure seamless service delivery and guest satisfaction. Teamwork and effective communication are fundamental to the role, as is flexibility in assisting with deep cleaning projects, turndown service, or other duties as assigned. This position is physically demanding, involving extended periods of standing and lifting, requiring stamina and fitness.
The position offers a competitive hourly wage ranging from $17.75 to $19.99 and includes comprehensive benefits such as paid time off, medical, dental, and vision insurance, 401(k) savings plan, and other employee perks. IHG is an Equal Opportunity Employer that values diversity and inclusion, encouraging candidates of all backgrounds to apply, even if they do not meet every single requirement. With opportunities for growth and development, the Room Attendant role at IHG provides a supportive and rewarding environment where your passion for hospitality can truly shine and contribute to creating exceptional daily guest experiences.
Job Requirements
- Physically fit and able to be on feet for most of the day
- Ability to lift up to 50 pounds and perform push/pull tasks
- Able to bend, kneel, and perform physical tasks related to housekeeping
- Flexible availability including nights, weekends, and holidays
- Basic literacy skills including reading, writing, and math
- Willingness to follow safety and operational guidelines
- Ability to wear uniform and present a professional appearance
Job Qualifications
- High school diploma or equivalent preferred
- Previous housekeeping or cleaning experience an advantage
- Good communication and interpersonal skills
- Ability to work effectively in a team environment
- Basic literacy skills including reading, writing, and math
- Ability to maintain high standards of cleanliness
- Strong attention to detail and organizational skills
Job Duties
- Make sure rooms are at their best and meet standards
- Help guests with requests such as providing toiletries or directions
- Keep supervisor updated on room service progress and report repairs needed
- Follow established safety procedures and wear protective equipment
- Organize and manage supplies and amenities while minimizing waste
- Reunite lost and found items with owners and log appropriately
- Work as part of a team and communicate with other departments
- Assist with deep cleaning projects and turndown duties
- Perform other ad-hoc duties as assigned
Job Criteria
Experience
No experience required
Job Location
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