Room Attendant-Trumbull Marriott Shelton

The position is for a Front Desk Agent at a hotel, responsible for managing guest check-ins, check-outs, and reservations efficiently and with a high standard of hospitality. The hiring establishment is a professional hotel that values excellent customer service and seeks individuals who can effectively handle guest inquiries, billing processes, room assignments, and payment security. This role is essential to the hotel's daily operations as it ensures the smooth and welcoming experience for all guests from their arrival to their departure. While specific salary details and employment type are not provided, this is typically a full-time or part-time role in the hospitality sector with potential benefits that support employee well-being and job satisfaction.

In this role, the Front Desk Agent organizes and processes all guest interactions including confirming reservations, handling requests, changes, and cancellations. A key responsibility is securing payment, adjusting bills accurately, and managing room key activation and filing. The agent also processes all guest requests, relays messages appropriately, and prints contingency lists for emergency record keeping. An important aspect of the job includes identifying room features to guests and providing comprehensive information about property amenities, services, operational hours, and local points of interest to enhance the guest experience.

Additionally, the Front Desk Agent follows up on unresolved guest issues from previous days, reviews daily operational reports, and completes cashier and closing reports using the hotel’s computer system. They are tasked with managing wake-up call requests, counting and securing the bank at the start and end of each shift, and handling various types of payments and financial adjustments including vouchers and paid-outs with accuracy. The agent must also notify security in the case of reported guest thefts, ensuring guest safety and property protection.

Core competencies for this role include providing courteous, efficient, and professional service at all times. Agents maintain a high level of hospitality standards, address concerns promptly, and ensure guest satisfaction swiftly. They handle guest mail and messages with respect for privacy and display thorough knowledge of the hotel’s brand, travel programs, and special offers. Effective communication with management and other departments regarding guest feedback is expected, as well as quick responsiveness to calls, lobby visitors, and team requests. Maintaining full awareness of hotel safety and emergency procedures is critical to the role.

Physically, the job requires the ability to operate computers and other office equipment, occasionally lift up to 25 pounds, and stand for extended periods. The agent must follow all company policies including safety reporting, uniform standards, confidentiality, asset protection, and maintaining a clean, professional appearance. They are to greet guests warmly according to company standards, anticipate service needs, assist individuals with disabilities, and thank guests sincerely. Clear, professional communication skills for phone and face-to-face interactions are essential, alongside the capacity to support team goals and comply with quality assurance standards. This role may also require performing other reasonable duties as assigned by supervisors, making it a versatile and vital position within the hospitality team.