Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
hotel discounts
Restaurant Discounts
competitive hourly wage
Job Description
The Ritz-Carlton, Chicago is an iconic luxury hotel located high above Water Tower Place in the historic Gold Coast neighborhood of Chicago. Renowned for its Forbes Five-Star rating, the property stands as a premier destination for travelers seeking world-class hospitality and comfort. Guests of The Ritz-Carlton, Chicago enjoy a unique blend of elegance and convenience, with close proximity to the city's top attractions such as Michigan Avenue's famed shopping district and the Art Institute of Chicago. The hotel prides itself on delivering unparalleled service and sophistication, reflecting the iconic Ritz-Carlton brand known globally as the gold standard in luxury hospitality.
As a Room Attendant at The Ritz-Carlton, Chicago, your role transcends traditional housekeeping duties. You are responsible for creating an immaculate and welcoming sanctuary where guests can relax, recharge, and make lasting memories. Every detail in each guest room - from the freshness of the linens to the tidiness of the space - contributes to the extraordinary experience that defines the Ritz-Carlton service. This position demands a strong attention to detail, pride in presentation, and a genuine dedication to excellence, ensuring that every room meets the highest standards of cleanliness and comfort.
Joining The Ritz-Carlton means becoming part of a team that values respect, integrity, and service excellence. The hotel fosters a diverse and supportive work environment where employees are empowered to take ownership of their responsibilities and grow professionally. As a member of the team, you will be recognized for your contributions and encouraged to create meaningful moments not only for guests but also for your colleagues. The Room Attendant position is a key contributor to the overall guest satisfaction and operational success of the hotel, reflecting the passion and professionalism synonymous with the Ritz-Carlton brand.
The role requires physically demanding work, including lifting, moving heavy carts, and reaching difficult areas to ensure every corner is spotless. The Room Attendant will be tasked with cleaning guest rooms and public areas to exacting standards, replenishing room amenities, inspecting room equipment for functionality, and reporting any maintenance needs promptly. Maintaining the cleanliness and order of carts and storerooms is also essential to enhance efficiency. With a starting wage between $22 and $24 per hour, this position provides a competitive compensation package alongside valuable employee benefits.
At The Ritz-Carlton, Chicago, the Room Attendant role is more than just a job; it is an opportunity to uphold the esteemed reputation of one of the world’s most luxurious hotels while advancing your career in hospitality. This is an ideal position for individuals who enjoy providing exceptional service, working in a fast-paced environment, and taking pride in their work. Experience working in a similar role is preferred but the hotel offers a supportive environment to help you succeed and grow.
As a Room Attendant at The Ritz-Carlton, Chicago, your role transcends traditional housekeeping duties. You are responsible for creating an immaculate and welcoming sanctuary where guests can relax, recharge, and make lasting memories. Every detail in each guest room - from the freshness of the linens to the tidiness of the space - contributes to the extraordinary experience that defines the Ritz-Carlton service. This position demands a strong attention to detail, pride in presentation, and a genuine dedication to excellence, ensuring that every room meets the highest standards of cleanliness and comfort.
Joining The Ritz-Carlton means becoming part of a team that values respect, integrity, and service excellence. The hotel fosters a diverse and supportive work environment where employees are empowered to take ownership of their responsibilities and grow professionally. As a member of the team, you will be recognized for your contributions and encouraged to create meaningful moments not only for guests but also for your colleagues. The Room Attendant position is a key contributor to the overall guest satisfaction and operational success of the hotel, reflecting the passion and professionalism synonymous with the Ritz-Carlton brand.
The role requires physically demanding work, including lifting, moving heavy carts, and reaching difficult areas to ensure every corner is spotless. The Room Attendant will be tasked with cleaning guest rooms and public areas to exacting standards, replenishing room amenities, inspecting room equipment for functionality, and reporting any maintenance needs promptly. Maintaining the cleanliness and order of carts and storerooms is also essential to enhance efficiency. With a starting wage between $22 and $24 per hour, this position provides a competitive compensation package alongside valuable employee benefits.
At The Ritz-Carlton, Chicago, the Room Attendant role is more than just a job; it is an opportunity to uphold the esteemed reputation of one of the world’s most luxurious hotels while advancing your career in hospitality. This is an ideal position for individuals who enjoy providing exceptional service, working in a fast-paced environment, and taking pride in their work. Experience working in a similar role is preferred but the hotel offers a supportive environment to help you succeed and grow.
Job Requirements
- Must be able to lift up to 50lbs continually throughout a shift
- Must be able to push pull and move levers equipment and furniture throughout a shift
- Must be able to work with arms raised above head throughout a shift
- Must be able to maneuver fully loaded maid cart weighing up to 50lbs through hallways and into and out of closets during entire work day
- Ability to identify minute debris and dirt in poorly lit areas and to read written instructions and computer print outs
- Must have at least one year of experience in housekeeping or similar role
- Must be able to understand and follow verbal and written instructions
- Candidate must be able to maintain a friendly cheerful and courteous demeanor at all times
Job Qualifications
- No formal education or training required
- One year of experience in a similar or exact role preferred
- Basic knowledge of general cleaning principles use of cleaning products and operation of standard cleaning equipment
- Ability to understand and follow verbal and written instructions and communicate verbally and in writing
- Strong attention to detail and commitment to high standards of cleanliness and presentation
Job Duties
- Retrieves items from shelves and storerooms sets up cleaning cart with supplies constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms
- Cleans and wipes windows doors walls closets and fixtures in rooms public areas and hallways often using ladders or stools to clean hard to reach areas in order to maintain a clean presentable and attractive facility at all times
- Washes shower walls and tub cleans toilets and stall walls if applicable wipes exposed pipes cleans mirrors sink and walls in order to have clean and sanitary guest and public restrooms
- Replaces towels soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests
- Washes all hard floor areas linoleum tile etc by hand to remove dirt and soiled areas
- Dusts and polishes all furniture fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs
- Strips bed of all linen and remakes with fresh checking bedspread blankets and bed pads for cleanliness replacing if soiled
- Lifts mattresses to check for soil between mattresses and under bed
- Checks closet for cleanliness wiping closet door handle and overhead shelves and restocking the guest room supplies such as hangers extra blankets and pillows
- Vacuums rooms public areas and hallways operating vacuums weighing up to 25lbs and lifting moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas
- Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees
- Inspects all room equipment TV lights lamps faucets radios to ensure proper working order and immediately reports all room status and room maintenance deficiencies in writing to the Executive Housekeeper for prompt repair resolution
- Secures and maintains custody of equipment keys and supplies at all times in order to protect and preserve hotel property
- Maintains a friendly cheerful and courteous demeanor at all times
- Performs other duties as assigned requested or deemed necessary by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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