Room Attendant, Rivet House

Rivet House is a thoughtfully designed boutique hotel located in Athens, Georgia, known for its intimate setting and personalized guest experience. With 50 well-appointed rooms and a close-knit team, the hotel prides itself on creating an atmosphere that feels both elevated and welcoming. This dedication to genuine hospitality is evident in every aspect of the guest's stay, from the moment they arrive through every interaction and detail maintained throughout their visit. Rivet House emphasizes warmth, attention to detail, and exceptional service as its core values, which are reflected in the roles of all team members.

The Room Attendant position at Rivet House is a vital part of the guest experience, responsible for maintaining the high standards of cleanliness and presentation that the hotel is known for. This role involves ensuring that guest rooms are not only clean but also comfortable and inviting, mirroring the hotel’s brand standards. Beyond guest rooms, the Room Attendant is also tasked with upkeeping public spaces such as hallways and restrooms, making sure that every area guests encounter is pristine and well maintained. With attention to detail and a service-oriented mindset, this position requires someone who can work efficiently, either independently or as part of a collaborative team, to uphold the hotel’s commitment to guest satisfaction.

Responsibilities span from daily cleaning tasks including dusting, vacuuming, mopping, and sanitizing, to managing linens and guest amenities by stripping and remaking beds and replenishing supplies. Cleanliness and organization extend to housekeeping carts, storage areas, and closets which the Room Attendant keeps tidy and fully stocked. Professionalism in handling hotel property and guest requests promptly and courteously are crucial to the role. Additionally, identifying and reporting maintenance issues, damages, and safety concerns contributes to a safe and pleasant environment for guests and staff alike.

The position also demands adherence to cleaning procedures, safety guidelines, and operational standards while supporting team members to foster a collaborative work environment. Maintaining the confidentiality of guest information is mandatory. While previous housekeeping or cleaning experience is preferred, it is not required, making this an excellent opportunity for individuals looking to join the hospitality industry. The ideal candidate comes with a strong attention to detail, dedication to quality, and the ability to communicate clearly with a guest-first approach. Positive attitude, reliability, and a strong work ethic are important traits, alongside basic familiarity with workplace technology such as email and messaging systems. Flexibility in availability, including weekends and holidays, is also required for success in this role.

Physical requirements include the ability to stand and walk for extended periods, perform frequent bending, lifting, reaching, and kneeling. Candidates must be capable of lifting and carrying up to 40-50 pounds and navigate stairs and move throughout the property, which is essential to maintaining the hotel’s operations and guest satisfaction. Overall, the Room Attendant role at Rivet House offers an exciting opportunity to contribute to an exceptional and personalized hospitality experience in a unique boutique hotel setting.