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Room Attendant-Residence Inn El Paso

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $12.75 - $15.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Professional work environment

Job Description

Highgate is a premier real estate investment and hospitality management company with a rich legacy of over 30 years in the industry. Managing assets exceeding 15 billion dollars, Highgate boasts a diverse portfolio that includes more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America. This global presence underscores Highgate's commitment to excellence and innovation within the hospitality sector. Known for its forward-thinking approach, the company expertly navigates every stage of the property cycle — from initial planning and development to recapitalization and disposition. With a reputation for cultivating boutique lifestyle hotel brands, legacy brands, as well as independent hotels and resorts, Highgate stays ahead of trends by integrating contemporary programming and digital innovations into its operations.

At the heart of Highgate's success is its use of advanced revenue management tools, crafted to accurately anticipate market shifts and optimize asset value. The leadership team, composed of seasoned hospitality executives, spearheads the company's endeavors from corporate offices strategically located worldwide. This powerful combination of expertise and technology makes Highgate a trusted partner for top-tier ownership groups and major hotel brands globally. Visit www.highgate.com for further information about the company's vision and portfolio.

The Residence Inn El Paso, part of Highgate’s esteemed hotel network, is seeking a Room Attendant to join its dedicated team located at 6355 Gateway W Boulevard, El Paso, TX 79925. This hourly position plays a vital role in ensuring guests enjoy a clean, comfortable, and inviting environment during their stay. The Room Attendant's core responsibility is to maintain guestrooms in accordance with strict cleanliness and sanitation standards while delivering courteous, attentive, and efficient service to residents and visitors.

The role demands meticulous attention to detail and a proactive approach in preparing rooms for new guests and maintaining standards throughout guests’ stays. Responsibilities include comprehensive cleaning of guestrooms, restocking supplies, managing housekeeping equipment and carts, and promptly reporting maintenance issues or missing items to supervisors. The attendant also keeps all public areas and corridors within the hotel pristine and welcoming. This position requires consistent communication skills, a positive attitude, and commitment to overall guest satisfaction, which directly impacts the hotel’s reputation for quality and hospitality. Individuals passionate about cleanliness and service excellence will find the Room Attendant role at Residence Inn El Paso a rewarding opportunity to contribute to Highgate's legacy of hospitality excellence.

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly
  • Ability to stand during entire shift
  • Effective verbal and written communication skills with all levels of employees and guests

Job Qualifications

  • High school diploma or equivalent preferred
  • Experience in a hotel or related field preferred
  • Ability to communicate effectively both verbally and in writing
  • Friendly, courteous and service-oriented manner
  • Ability to stand during entire shift

Job Duties

  • Thoroughly clean guestrooms according to standards
  • Complete all pre-cleaning duties including guest supplies, cleaning supplies, and linen for housekeeping cart set-up
  • Remove all trash and dirty linen from guestrooms and hallways
  • Keep all hallways, public areas and closets clean, neat and vacuumed
  • Restock housekeeping cleaning cart for next day's use
  • Replenish chemical bottles
  • Report all missing items from room to Housekeeping Supervisor/Manager
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager
  • Handle items for Lost and Found according to the standards
  • Ensure overall guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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