Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $22,078.89 - $25,581.70
Benefits
competitive pay
Paid Time Off
Wyndham Hotel discounts
Supportive team environment
Training and Career Development
Equal opportunity employer
Mentoring and encouragement
Job Description
Auburn Hospitality is a reputable hotel management company dedicated to providing excellent service across its various hotel properties, including those under the Wyndham brand. These hotels are well-known for their commitment to comfort, cleanliness, and guest satisfaction. Auburn Hospitality emphasizes employee training and brand-specific standards to ensure a consistent and high-quality guest experience. The company participates actively in industry-leading programs such as the eVerify program, underscoring its policy of equal employment opportunity irrespective of race, gender, age, or other protected classifications.Show More
The Room Attendant position within one of Auburn Hospitality's Wyndham hotels plays a vital role in maintaining the overall cleanliness and appeal of guest rooms and public areas, directly contributing to guest satisfaction and hotel reputation. This role involves meticulous cleaning duties, such as making beds with fresh linens, vacuuming, dusting surfaces, and disinfecting bathrooms, ensuring that every guest environment remains inviting and hygienic. Beyond cleaning, Room Attendants are expected to respond to guest requests politely and professionally, providing personalized and friendly service to enhance the comfort and quality of guests' stays.
Employees in this role receive comprehensive training including brand-specific instruction, Wyndham University courses, and essential health and safety protocols. This training equips Room Attendants with the knowledge to adhere to all property and brand standards, maintain security, and handle emergency procedures like fire alarms and evacuation. This ensures both guest and employee safety within the hotel premises. The position requires flexibility with work schedules to accommodate a 24/7 business operation including nights, weekends, and holidays.
The job demands physical fitness, such as the ability to bend, lift up to 30 pounds, stand or walk for extended periods, and work comfortably in various environmental conditions, including heat or cold. Room Attendants must demonstrate excellent communication skills, organization, and a cooperative spirit, since the role involves interacting with guests and collaboration with other hotel departments. The company culture at Auburn Hospitality encourages honesty, inclusiveness, and a clean and attractive work environment, reflecting the high standards expected throughout the hotel.
This full-time opportunity comes with competitive pay, paid time off, and exclusive Wyndham Hotel discounts. Joining Auburn Hospitality means becoming part of a supportive work family that values mentoring and career growth opportunities. Ideal candidates will find a rewarding career path while contributing significantly to the quality and success of the hotel guest experience.Show Less
Employees in this role receive comprehensive training including brand-specific instruction, Wyndham University courses, and essential health and safety protocols. This training equips Room Attendants with the knowledge to adhere to all property and brand standards, maintain security, and handle emergency procedures like fire alarms and evacuation. This ensures both guest and employee safety within the hotel premises. The position requires flexibility with work schedules to accommodate a 24/7 business operation including nights, weekends, and holidays.
The job demands physical fitness, such as the ability to bend, lift up to 30 pounds, stand or walk for extended periods, and work comfortably in various environmental conditions, including heat or cold. Room Attendants must demonstrate excellent communication skills, organization, and a cooperative spirit, since the role involves interacting with guests and collaboration with other hotel departments. The company culture at Auburn Hospitality encourages honesty, inclusiveness, and a clean and attractive work environment, reflecting the high standards expected throughout the hotel.
This full-time opportunity comes with competitive pay, paid time off, and exclusive Wyndham Hotel discounts. Joining Auburn Hospitality means becoming part of a supportive work family that values mentoring and career growth opportunities. Ideal candidates will find a rewarding career path while contributing significantly to the quality and success of the hotel guest experience.Show Less
Job Requirements
- Complete all required brand specific training
- Complete all required Wyndham University training
- Complete all required health and safety training
- Adhere to all Auburn Hospitality and property specific brand standards
- Provide personalized, friendly service to every guest and associate
- Clean guest rooms and public areas
- Report any deficiency and equipment malfunctions in rooms and public areas to maintenance department
- Make beds neatly with fresh linens
- Pick up trash from floor and vacuum
- Empty trash from waste cans
- Clean mirrors and wipe shelves, door frames and furniture
- Dust light fixtures, windowsills, and baseboards
- Arrange furniture properly
- Clean hallway area in front of rooms
- Deep clean one room daily
- Clean and disinfect bathrooms including basin, bathtub, toilet, and tile floor
- Replenish supplies in rooms including glasses, stationary, soaps, shampoo, tissue, toilet paper, and guest directories
- Place clean towels on rack
- Vacuum each room and hallway
- Report to Executive Housekeeper all rooms vacant and clean and rooms occupied and clean
- Report discrepancies of furniture, equipment, and room condition
- Knowledge of fire alarm and evacuation procedures
- Responsible for security of guests, employees and hotel assets
- Provide assistance when needed to fellow employees, guests and other departments
- Keep confidential business functions including financial status, customer and employee information
- Responsible for safety and security of guests, employees and hotel assets
- Have dependable transportation
- Communicate effectively in writing, verbally, and in person
- Able to work flexible schedule including nights, weekends, and holidays
- Maintain clean and attractive work area, uniform and person
- Able to work with diverse cultures and backgrounds
- Ability to bend, reach, kneel, push, stretch, and lift or carry up to 30 pounds
- Stand or walk on feet for 8 hours and work in restrictive space
- Have eyesight enabling vision both near and far
- Comfortable using step stool or ladder
- Use or lift arms for up to 8 hours
- Work in extreme conditions such as heat, cold and stress
- Have finger dexterity for operating equipment
- Speak clearly, hear at basic level, and understand English
- Able to write
Job Qualifications
- High school diploma or equivalent
- Previous housekeeping or room attendant experience preferred
- Knowledge of cleaning chemicals and supplies
- Ability to communicate effectively in writing, verbally, and in person
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to work well with people from diverse backgrounds
- Demonstrated honesty, organization, and outgoing personality
- Basic understanding of fire alarm systems and evacuation procedures
- Dependable transportation
- Physical stamina to perform required duties
Job Duties
- Clean guest rooms and public areas
- Make beds neatly with fresh linens
- Pick up trash from floors and vacuum
- Empty trash from waste cans
- Clean mirrors, wipe shelves, door frames and furniture
- Dust light fixtures, windowsills, and baseboards
- Arrange furniture properly
- Clean hallway areas in front of rooms
- Deep clean one room daily
- Clean and disinfect bathrooms including basin, bathtub, toilet, and tile floor
- Replenish appropriate supplies in rooms such as glasses, stationary, soaps, shampoo, tissue, toilet paper, and guest directories
- Place clean towels on racks
- Vacuum each room and hallway
- Report to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean
- Report any discrepancies of furniture, equipment, and room condition
- Provide personalized, friendly service to guests and associates
- Respond to guest reasonable needs and requests courteously
- Ensure knowledge of fire alarm and evacuation procedures
- Be responsible for security of guests, employees and hotel assets
- Provide assistance when needed to fellow employees, guests and other departments
- Complete all required brand specific training
- Complete all required Wyndham University training
- Complete all required health and safety training
- Adhere to all Auburn Hospitality and brand standards
- Perform other duties as requested by management to support hotel operations and guest service
Job Location
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