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Room Attendant (Housekeeping)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $21.10
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a well-known chain of indoor water park resorts providing memorable family vacations and exceptional guest experiences. The Lodge specializes in delivering a unique blend of fun, comfort, and hospitality through its themed accommodations and a variety of attractions suitable for all ages. As a leader in the hospitality and entertainment industry, Great Wolf Lodge focuses on exceptional service, cleanliness, and guest satisfaction, laying a foundation for long-lasting experiences and returning customers. The company values diversity and inclusion, providing employees with a supportive work environment and numerous opportunities for career growth. The employment type for this role includes full-time, part-time, and flexible scheduling options, allowing candidates to find an arrangement that works best for their lifestyle. The pay for the Room Attendant (Housekeeper) position starts at $21.10 per hour. The Room Attendant at Great Wolf Lodge plays a crucial role in maintaining the overall ambiance and cleanliness of the Lodge. This position involves cleaning guest rooms and public areas to ensure a welcoming and spotless environment for all visitors. Responsibilities include making beds, dusting, vacuuming, cleaning bathrooms, replenishing supplies, and handling various maintenance and safety tasks following prescribed guidelines and safety procedures. Housekeepers at Great Wolf Lodge use specific cleaning chemicals safely and maintain their housekeeping carts with necessary supplies throughout their shifts. The role also requires effective communication with guests and other team members while complying with safety and quality standards. Great Wolf Lodge promotes and supports its employees by offering professional development programs such as cross-training, scholarships, and access to Great Wolf University, where employees can develop both functional and leadership skills. The company also offers numerous perks like discounted vacations, employee referral incentives, and wellness programs, contributing to a positive and inclusive workplace culture. Staff members benefit from flexible scheduling that supports work-life balance, access to holistic wellness initiatives, and assistance programs designed to support employees during challenging times. Joining Great Wolf Lodge means joining a community that celebrates diversity and aims to foster a welcoming atmosphere for everyone. This position requires physical stamina, the ability to lift and move heavy objects, work with cleaning chemicals, and stand for extended periods. The job is suited for individuals who enjoy maintaining cleanliness and providing excellent customer service in a dynamic, guest-focused environment. Overall, the Room Attendant role at Great Wolf Lodge offers a fulfilling opportunity for candidates looking to start or advance a career in hospitality with a respected and employee-oriented company.

Job Requirements

  • Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • Successful completion of criminal background check and drug screen
  • Able to lift up to 30 lbs
  • Able to push/pull up to 100 lbs
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
  • Able to work with chemicals according to directions

Job Qualifications

  • Prior experience in housekeeping including sanitation, laundry operations, and/or guest services
  • Excellent customer service and oral communication skills
  • Previous housekeeping or general cleaning experience
  • Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • Successful completion of criminal background check and drug screen

Job Duties

  • Cleans guest rooms and guest areas including making beds, dusting and vacuuming, cleaning bathroom, replacing supplies, cleaning windows, mirrors, and patios
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
  • Maintains a stocked, organized, and clean cart with sufficient supplies
  • Reports maintenance issues through appropriate channels for resolution
  • Documents and secures lost and found items
  • Communicates with guest on a professional and friendly manner
  • Keeps supplies ready by restocking housekeeping cart at end of shift
  • Assists House Attendant including delivering guest requests and pick up of used guest items
  • Conserves energy by closing shades and draperies, turning down air conditioning and heat of unoccupied rooms
  • Reports hazardous conditions in work area or equipment to supervisor

Job Criteria

Experience

No experience required


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