Great Wolf Lodge logo

Room Attendant (Housekeeping)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation
Paid parental leave

Job Description

Great Wolf is a renowned family-focused resort and water park company known for providing an immersive and enjoyable experience for guests of all ages. With locations across the United States and Canada, Great Wolf offers a unique blend of entertainment, hospitality, and customer service, designed to create memorable family vacations. As a leader in the hospitality industry, Great Wolf is committed to fostering a welcoming and inclusive environment where employees can grow their careers while delivering exceptional service.

The position of Room Attendant (Housekeeper) at Great Wolf is a vital role within the Lodge, essential for maintaining a clean, comfortable, and orderly space for guests. This role is responsible for a variety of general cleaning and maintenance duties including vacuuming, dusting, washing items, collecting and properly sorting trash, and replenishing supplies. The objective of the Room Attendant is to ensure that guests can relax and enjoy their stay without worrying about daily chores. Great Wolf offers full-time, part-time, and flexible scheduling options, making it a versatile workplace suitable for a wide range of applicants. The pay rate for this role starts at $18.00 per hour, with an overall compensation package that includes opportunities for bonuses, paid time off, and other valuable perks.

As part of the Great Wolf team, Room Attendants will have access to various career advancement opportunities. The company encourages growth through cross-training, scholarship funds, and talent development programs that cater to employees at all levels. Beyond job skills, Great Wolf invests in its staff with Great Wolf University, providing on-the-job, functional, and leadership training to support continual learning and professional development. The company also prioritizes employee well-being by offering flexible scheduling, access to holistic wellness programs, telehealth resources, and support through Employee Assistance and Relief Funds.

Employees at Great Wolf enjoy a supportive and inclusive work culture that values diversity and uniqueness. The company fosters a sense of community with programs aimed at making everyone feel welcome, recognized, and appreciated. Benefits include medical, dental, and vision insurance, health savings accounts, life insurance, a 401K plan with employer match, as well as paid vacation and parental leave. The Room Attendant role is significant in upholding the brand’s reputation for excellent guest service through their daily efforts in maintaining cleanliness and responding to guest needs in a professional and friendly manner.

Job Requirements

  • Able to lift up to 30 lbs
  • Able to push/pull up to 100 lbs
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
  • Able to work with chemicals according to directions

Job Qualifications

  • Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • Successful completion of criminal background check and drug screen
  • Prior experience in housekeeping including sanitation, laundry operations, and/or guest services
  • Excellent customer service and oral communication skills
  • Previous housekeeping or general cleaning experience

Job Duties

  • Cleans guest rooms and guest areas, including making beds
  • dusting and vacuuming
  • cleaning bathroom
  • replacing supplies
  • cleaning windows, mirrors, and patios
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
  • Maintains a stocked, organized, and clean cart with sufficient supplies
  • Reports maintenance issues through appropriate channels for resolution
  • Documents and secures lost and found items
  • Communicates with guest on a professional and friendly manner
  • Keeps supplies ready by restocking housekeeping cart at end of shift
  • Assists House Attendant, including delivering guest requests and pick up of used guest items
  • Conserves energy by closing shades and draperies
  • turning down air conditioning and heat of unoccupied rooms
  • Reports hazardous conditions in work area or equipment to supervisor

Job Criteria

Experience

No experience required


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