Room Attendant - Housekeeping

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

retirement plans

Paid Time Off

Employee Discounts

Career development programs

Life insurance

wellness programs

Job Description

Hard Rock is a globally recognized hospitality and entertainment company known for blending music, culture, and exceptional guest service to create memorable experiences for its customers. The company operates a variety of properties worldwide including hotels, casinos, cafes, and live music venues, making it an iconic brand in the entertainment and hospitality industry. At Hard Rock, the focus is on delivering amplified service and creating a unique atmosphere imbued with energy, enthusiasm, and a commitment to quality. The company values the health and well-being of its team members and their families, offering a comprehensive benefits package that supports physical health, future planning, and work-life balance. Benefits vary with employment status, ensuring accessibility and suitability for different team member needs. More information about the benefits can be found on their career site, emphasizing the company’s dedication to being a responsible employer.

The Housekeeper role at Hard Rock is a key position within the hospitality team, responsible for maintaining high standards of cleanliness and guest service in guest rooms, corridors, and bathrooms. This role involves a combination of routine cleaning duties such as vacuuming, making beds, replenishing linens, and cleaning all areas of guest rooms to ensure a neat and welcoming environment. Housekeepers must follow precise cleaning schedules, accommodate special requests like delivering cribs or rollaway beds, and ensure that all equipment and amenities within guest rooms are in optimal condition. The position also demands a strong commitment to safety and ethical standards, including adherence to Gaming Commission regulations and responsible service policies.

Beyond cleaning, the Housekeeper is expected to engage positively with guests by greeting them warmly and assisting with directions or information about property amenities and events. Interaction with guests is done professionally and discreetly to promote guest satisfaction and positive experiences. The role includes collaboration with the broader team, participation in meetings for continual improvement, and contributing to a positive workplace culture where all team members can thrive. Additionally, Housekeepers must be vigilant about safety hazards, maintain confidentiality, and communicate effectively with management to ensure all duties meet company standards. This full-time position requires flexibility to work nights, weekends, and holidays and emphasizes both physical stamina and excellent interpersonal skills. Overall, this role is instrumental in upholding Hard Rock’s reputation for superior hospitality and helping guests enjoy memorable stays.

Job Requirements

Must obtain and maintain all licenses and certifications per federal, state, and gaming/lottery regulations
Must successfully pass background check
Must successfully pass drug screening
Must be able to work nights, weekends, and holidays
Ability to comprehend and use technical or professional language, either written or spoken
Ability to read, comprehend, and write simple instructions, short correspondence and memos
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy
Fluency in English
Additional languages preferred

Job Qualifications

High school diploma or equivalent
Six months housekeeping experience in a similar hotel environment or equivalent combination of education and experience
Ability to comprehend and use technical or professional language to communicate complex ideas
Ability to read, comprehend, and write simple instructions, short correspondence, and memos
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
Ability to effectively deal with internal and external guests and team members, demonstrating patience, tact, and diplomacy
Fluency in English, additional languages preferred

Job Duties

Exhibit conduct in accordance with all Gaming Commission regulations and departmental policies and procedures
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Maintain a clean, safe, hazard-free work environment within area of responsibility
Promote positive guest relations at all times
Clean rooms according to assignment sheet priority and update assignment sheet during shift
Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment
Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present