Room Attendant (Housekeeping)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort and water park operator known for providing an immersive and memorable experience for guests of all ages. Originating in the United States, Great Wolf Lodge has established itself as a premier destination for families seeking quality entertainment, comfortable accommodations, and exceptional guest service. The company’s commitment to hospitality is reflected in its warm and inviting environments, from spacious guest rooms to exciting recreational amenities, making it a popular choice for family vacations and group events.

As a major player in the hospitality and leisure industry, Great Wolf Lodge emphasizes a positive work culture that supports employee growth and well-being. The company offers an inclusive and dynamic work environment where staff members are encouraged to develop their skills and pursue career advancement opportunities. With a dedication to diversity and inclusion, Great Wolf Lodge ensures all employees feel valued and recognized within the team. They provide various programs and benefits aimed at enhancing employee satisfaction, including educational scholarships, wellness initiatives, and flexible scheduling options.

The role of Room Attendant (Housekeeper) at Great Wolf Lodge is vital for maintaining the highest standards of cleanliness and comfort within the Lodge. This full-time or part-time position offers flexible scheduling to accommodate different availability, making it accessible to a broad range of applicants. The Room Attendant is responsible for creating a clean, orderly, and welcoming environment in guest rooms and common areas, ensuring that every visitor can relax and enjoy their stay without concerns about cleanliness or maintenance.

Room Attendants perform general housekeeping duties such as vacuuming, dusting, cleaning bathrooms, making beds, replenishing supplies, and handling trash. They also follow specific safety protocols for chemical usage and familiarize themselves with material safety data sheets to maintain a safe working environment. The position requires effective communication with guests in a professional and friendly manner, aiding in guest satisfaction and overall positive experiences.

Beyond cleaning, Room Attendants assist with additional tasks like reporting maintenance issues promptly, conserving energy by managing room conditions, securing lost and found items, and supporting other team members by fulfilling guest requests. The job demands physical stamina, including the ability to lift, push, and pull heavy objects, as well as the capability to bend, stretch, and remain on their feet for extended periods.

Joining Great Wolf Lodge means more than just a job; it’s an opportunity to join a vibrant community that offers numerous perks such as discounted vacations for employees and their families, employee referral incentives, and access to Great Wolf University for ongoing training in job functions and leadership. The Lodge also prioritizes employees' health by offering medical, dental, and vision insurance, telehealth services, life insurance, and retirement plans with employer matching. Paid vacation and parental leave further demonstrate the company's commitment to work-life balance.

In summary, the Room Attendant position at Great Wolf Lodge is a critical role that combines essential housekeeping skills with guest service excellence in a fun, supportive, and career-enhancing environment. Whether starting a new career or advancing an existing one, candidates will find excellent opportunities for personal and professional growth within this dynamic hospitality company.

Job Requirements

  • Able to lift up to 30 lbs
  • able to push/pull up to 100 lbs
  • able to bend, stretch, and twist
  • able to stand for long periods of time
  • able to work with chemicals according to directions
  • willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • successful completion of criminal background check and drug screen

Job Qualifications

  • Prior experience in housekeeping including sanitation, laundry operations, and/or guest services
  • excellent customer service and oral communication skills
  • previous housekeeping or general cleaning experience

Job Duties

  • Clean guest rooms and guest areas including making beds
  • dust and vacuum
  • clean bathrooms
  • replace supplies
  • clean windows, mirrors, and patios
  • utilize chemicals according to directions and familiarize self with all material safety data sheets
  • maintain a stocked, organized, and clean cart with sufficient supplies
  • report maintenance issues through appropriate channels for resolution
  • document and secure lost and found items
  • communicate with guests in a professional and friendly manner
  • keep supplies ready by restocking housekeeping cart at end of shift
  • assist House Attendant including delivering guest requests and pick up of used guest items
  • conserve energy by closing shades and draperies
  • turning down air conditioning and heat of unoccupied rooms
  • report hazardous conditions in work area or equipment to supervisor

Job Criteria

Experience

Entry Level (1-2 years)


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