Room Attendant (Housekeeping)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort and indoor water park company renowned for providing memorable vacation experiences for families and guests of all ages. With multiple locations across North America, Great Wolf Lodge seeks to combine the excitement of water-based activities, engaging entertainment, and comfortable lodging accommodations. The Lodge prides itself on its dedication to exceptional guest services, cleanliness, and creating an enjoyable environment that allows families to relax and create lasting memories. The company supports a collaborative work culture that emphasizes growth and inclusiveness, providing its employees with opportunities for career development and personal enrichment.

The role of Room Attendant (Housekeeper) at Great Wolf Lodge is vital to maintaining the high standards of cleanliness and comfort that guests expect throughout their stay. Housekeepers are responsible for ensuring guest rooms and public areas are impeccably maintained, organized, and sanitized in accordance with established standards. This is an important hospitality position that demands attention to detail, respect for guest privacy, and a commitment to creating a welcoming environment. The Room Attendant performs general cleaning tasks including vacuuming, dusting, washing items, trash collection, and sorting. They also manage the housekeeping cart, replenish supplies, report maintenance concerns, and communicate courteously with guests.

Positions are available on full-time, part-time, and flexible schedules, providing versatility to suit various employee needs. The hourly wage for this role is $18.00, reflecting the essential nature of the work and the company’s commitment to rewarding staff fairly. Working as a Room Attendant at Great Wolf Lodge also offers numerous opportunities for career growth through cross-training, scholarships, and talent development programs. The company promotes a culture that values diversity, inclusion, and employee well-being, ensuring a supportive workplace for all team members.

Employees enjoy access to Great Wolf University for on-the-job training and leadership workshops designed to help them advance their skills and careers. The Lodge also prioritizes employee wellness with flexible scheduling, wellness programs, and support through employee assistance and relief funds. Additional benefits include medical, dental, and vision insurance, life insurance, a 401K plan with employer match, paid vacation, and parental leave. The role involves physical activity such as lifting, pushing, pulling, bending, and standing for extended periods, requiring candidates to be physically capable and safety conscious.

Great Wolf Lodge invites candidates who are enthusiastic about hospitality and committed to cleanliness and guest satisfaction to join their pack. This role is perfect for individuals looking to enter the hospitality industry or advance their career in housekeeping with a reputable and growing company. The company is an equal opportunity employer committed to diversity, nondiscrimination, and compliance with all labor laws and regulations. Immediate hiring is available with interviews and hiring events offered promptly upon application. Join Great Wolf Lodge and be part of a team dedicated to delivering memorable guest experiences in a fun and dynamic environment.

Job Requirements

  • Able to lift up to 30 lbs
  • Able to push/pull up to 100 lbs
  • Able to bend stretch and twist
  • Able to stand for long periods of time
  • Able to work with chemicals according to directions
  • Willingness to work flexible schedule including nights weekends and/or holidays as needed
  • Successful completion of criminal background check and drug screen

Job Qualifications

  • Willingness to work flexible schedule including nights weekends and/or holidays as needed
  • Successful completion of criminal background check and drug screen
  • Prior experience in housekeeping including sanitation laundry operations and/or guest services
  • Excellent customer service and oral communication skills
  • Previous housekeeping or general cleaning experience

Job Duties

  • Cleans guest rooms and guest areas including making beds
  • dusting and vacuuming
  • cleaning bathrooms
  • replacing supplies
  • cleaning windows mirrors and patios
  • Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
  • Maintains a stocked organized and clean cart with sufficient supplies
  • Reports maintenance issues through appropriate channels for resolution
  • Documents and secures lost and found items
  • Communicates with guest on a professional and friendly manner
  • Keeps supplies ready by restocking housekeeping cart at end of shift
  • Assists House Attendant including delivering guest requests and pick up of used guest items
  • Conserves energy by closing shades and draperies turning down air conditioning and heat of unoccupied rooms
  • Reports hazardous conditions in work area or equipment to supervisor

Job Criteria

Experience

Entry Level (1-2 years)


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