Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program

Job Description

HHM Hotels is a distinguished hospitality company dedicated to providing exceptional lodging experiences across its portfolio of properties. Known for its commitment to quality service, comfort, and guest satisfaction, HHM Hotels caters to a wide range of travelers seeking both leisure and business accommodations. Each property under the HHM Hotels umbrella is designed to uphold high standards in cleanliness, hospitality, and overall guest experience. The company fosters a dynamic work environment where employees at all levels are encouraged to grow professionally while contributing to the brand's reputation for excellence.

The role of Room Attendant at HHM Hotels plays a pivotal part in maintaining the cleanliness and comfort that guests expect. This position is a vital member of the housekeeping team, responsible for cleaning and maintaining guest rooms to meet established company standards. The Room Attendant ensures that every room is prepared in a timely manner, reflecting the hotel’s commitment to quality and guest satisfaction. This role involves sweeping, mopping, scrubbing, vacuuming, changing bed linens, replacing towels and amenities, and polishing furniture and fixtures. Attendants must also manage guests' lost items in accordance with the property’s policies, notify management of any maintenance needs, and prioritize safety by adhering to OSHA and MSDS guidelines when handling cleaning chemicals.

Additionally, Room Attendants at HHM Hotels are expected to contribute to overall guest satisfaction by greeting guests warmly, being attentive to the needs of each visitor, and maintaining a professional appearance and demeanor. The position offers a clear growth path, including advancement to Housekeeping Supervisor, Assistant Executive Housekeeper, and ultimately Executive Housekeeper roles, thereby providing career development opportunities within the housekeeping department.

The position requires flexibility in scheduling, as work hours may include weekends, holidays, and varying shifts to accommodate hotel guest needs. Physically, the job involves standing for extended periods, walking, pushing, pulling, bending, squatting, and lifting up to 20 pounds. The company offers both full-time and part-time opportunities, with competitive wages and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, 401k matching, and more. HHM Hotels is committed to fostering a culture grounded in values such as "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," which reflects its dedication to both guests and employees alike.

Job Requirements

  • High school diploma preferred
  • previous housekeeping experience required or equivalent training
  • understand and communicate in English

Job Qualifications

  • High school diploma preferred
  • previous housekeeping experience required or equivalent training
  • understand and communicate in English

Job Duties

  • Greet guests upon interaction with a warm and friendly greeting
  • clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
  • change bed linens and replace towels and other amenities
  • clean and polish furniture and fixtures
  • dust furniture, walls or equipment
  • notify managers concerning the need for repairs in guest rooms
  • process guest items left in rooms according to lost and found policy
  • practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • perform house person and lobby attendant duties when short staffed or during peak periods
  • be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • ensure overall guest satisfaction
  • perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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