Room Attendant - Housekeeper

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational professional development
Referral Bonus Program

Job Description

HHM Hotels is a prominent hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels. Specializing in creating welcoming and comfortable environments, HHM Hotels is committed to excellence in service and maintaining high standards across all departments. The company places a strong emphasis on employee growth, recognition, and well-being, acknowledging that people are the core of its success. With a culture anchored in values such as "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," HHM Hotels fosters a workplace where team members are inspired to excel and innovate.

This particular role is focused on maintaining the cleanliness, order, and overall appearance of guest rooms to ensure all rooms meet the brand's stringent standards. The Guest Room Attendant position is crucial in delivering a memorable guest experience by providing a clean, safe, and welcoming environment. Key responsibilities include cleaning guest rooms efficiently and effectively, replenishing linens and amenities, and ensuring that all furniture and fixtures are polished and dust-free. This role also involves adherence to safety protocols including the use of protective equipment and compliance with Material Safety Data Sheets (MSDS) and OSHA regulations.

Candidates for this role will have the opportunity for career progression within the housekeeping department, advancing to positions such as Housekeeping Supervisor, Assistant Executive Housekeeper, and eventually Executive Housekeeper. The role requires attention to detail, good communication skills, and a strong service mindset to contribute positively to overall guest satisfaction scores. The schedule is flexible and may include holidays and weekends, reflecting the dynamic nature of the hospitality industry.

HHM Hotels offers competitive wages and a comprehensive benefits package that underscores its commitment to employee welfare. Benefits include medical, dental, and vision insurance, paid time off, a 401k company match, daily pay options, and additional perks like travel discounts, commuter transit benefits, and employee wellness programs. The company also supports professional development and encourages a collaborative, supportive work environment. This job is ideal for individuals seeking a rewarding career in hospitality operations with clear growth pathways, a positive working culture, and the opportunity to be part of a respected hotel brand dedicated to excellence.

Job Requirements

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training
  • Understand and communicate in English

Job Qualifications

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training
  • Understand and communicate in English

Job Duties

  • Greet guests upon interaction with a warm and friendly greeting
  • Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
  • Change bed linens and replace towels and other amenities
  • Clean and polish furniture and fixtures
  • dust furniture, walls or equipment
  • Notify managers concerning the need for repairs in guest rooms
  • Process guest items left in rooms according to lost and found policy
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Perform house person and lobby attendant duties when short staffed or during peak periods
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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