Room Attendant / Housekeeper

HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across its diverse portfolio of hotels. Known for its commitment to excellence and guest satisfaction, HHM Hotels specializes in creating welcoming and memorable stays for travelers. With a strong reputation in the hospitality industry, the company emphasizes a culture of service, professionalism, and continuous growth opportunities for its employees. HHM Hotels operates various properties ranging from luxury to select-service hotels, catering to the needs of business and leisure travelers alike. The company is committed to fostering an inclusive and dynamic work environment where team members are empowered to excel and contribute to the overall guest experience.

The role of Room Attendant at HHM Hotels is pivotal in maintaining the high standards of cleanliness and comfort that guests expect. As a Room Attendant, you will be responsible for ensuring guest rooms are cleaned thoroughly and maintained according to established standards, contributing directly to guest satisfaction. This position involves cleaning guest rooms by sweeping, mopping, scrubbing, or vacuuming floors, changing bed linens, replacing towels and amenities, and polishing furniture and fixtures. You will also dust furniture, walls, and equipment to uphold impeccable cleanliness. Additionally, Room Attendants are expected to interact warmly with guests, providing a friendly greeting that enhances the guest experience.

Beyond cleaning duties, you will play a key role in reporting any maintenance issues in guest rooms to the management to ensure prompt repairs. Handling guest items left behind in rooms in accordance with the lost and found policy is another important responsibility. Safety is a priority in this role; therefore, adherence to safe work habits, the use of protective safety equipment, and compliance with Material Safety Data Sheets (MSDS) and Occupational Safety and Health Administration (OSHA) standards are required.

Flexibility is crucial, as Room Attendants may be called upon to perform house person and lobby attendant duties during peak periods or when the team is short-staffed. The role encourages awareness of guest satisfaction scores, motivating you to contribute to the continuous improvement of the housekeeping department and overall guest experience. HHM Hotels offers career advancement opportunities starting from Room Attendant to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper, providing a clear growth path within the company.

The position requires a work schedule that may involve holidays and weekends, including physically demanding tasks such as standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds, and using cleaning chemicals. The company’s core values emphasize people as its greatest capability, hearts that serve, commitment to excellence, agility in operations, and ownership of responsibilities. This role is an excellent opportunity for individuals passionate about hospitality and providing outstanding guest service, with competitive wages and comprehensive benefits reflecting HHM Hotels' dedication to its employees.