Room Attendant - Housekeeper

HHM Hotels is a distinguished hotel group committed to providing exceptional hospitality experiences to guests through keen attention to detail and superior service. As a leading player in the hotel industry, HHM Hotels operates numerous properties that blend comfort, luxury, and efficiency to meet the evolving needs of today's travelers. Renowned for promoting a culture of excellence and continuous growth, the company fosters an inclusive and dynamic work environment where employees can thrive and develop their careers. HHM Hotels embraces values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide all team members to contribute meaningfully to guest satisfaction and operational success.

The Housekeeper role at HHM Hotels is a key frontline position responsible for maintaining the cleanliness and orderliness of guest rooms to ensure an outstanding guest experience. This role requires meticulous attention to detail, efficiency in completing cleaning tasks within the allotted time, and an unwavering commitment to safety standards. Housekeepers at HHM Hotels have a clearly defined career progression pathway, with opportunities to advance to higher supervisory and management positions including Housekeeping Supervisor, Assistant Executive Housekeeper, and ultimately Executive Housekeeper. This pathway supports motivated employees aiming to elevate their skills, take on more responsibilities, and grow within the company.

In this role, Housekeepers are expected to greet guests warmly, perform thorough cleaning of guest rooms including sweeping, mopping, scrubbing, vacuuming, changing linens, replacing amenities, and polishing furniture, while carefully noting any needed repairs or maintenance issues. Adherence to safety practices is critical, including the use of protective equipment and following MSDS and OSHA guidelines. Housekeepers may also assist in lobby attendant and house person duties during peak periods or when short staffed, further emphasizing teamwork and flexibility within the department.

HHM Hotels prioritizes guest satisfaction, and housekeepers play a vital role in achieving excellent satisfaction scores through their diligent work and positive engagements with guests. This position offers competitive wages for both full-time and part-time opportunities, alongside a comprehensive benefits package. Employees enjoy medical, dental, and vision health insurance, paid time off, a 401k with company match, daily pay options, free basic life insurance, travel discounts, commuter transit and parking benefits, employee wellness programs, professional development opportunities, and referral bonuses.

The Housekeeper role requires physical resilience due to job demands including extended periods of standing and walking, pushing, pulling, reaching, bending, squatting, kneeling, and lifting items up to 20 pounds, as well as handling cleaning chemicals safely. The work schedule may vary and include weekends and holidays, reflecting the hospitality industry’s need to serve guests at all times. Candidates are expected to have a high school diploma or equivalent, prior housekeeping experience or equivalent training, and the ability to communicate effectively in English. Overall, this position offers a fulfilling opportunity to be part of a reputable hotel brand, with clear growth potential, supportive management, and a commitment to excellence in guest service and operational quality.