Room Attendant - Housekeeper

HHM Hotels is a distinguished hospitality company that operates luxury and lifestyle properties under the Echelon Luxury & Lifestyle division. Known for their commitment to excellence, HHM Hotels fosters a work environment that values diversity and inclusivity, ensuring equal employment opportunities without discrimination based on race, gender, age, religion, disability, or any other protected characteristic. Their properties offer guests exceptional experiences through dedicated service and high-quality accommodations. As an employer, HHM Hotels emphasizes a culture of professionalism, service excellence, and ongoing employee development.

The Room Attendant position at HHM Hotels is an essential role within their housekeeping team, dedicated to maintaining the cleanliness and comfort of guest rooms to meet the highest established standards. This full-time or part-time position offers competitive wages and is designed to provide career growth, with clear advancement paths such as Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper. Room Attendants at HHM Hotels play a vital role in enhancing guest satisfaction by ensuring rooms are professionally cleaned, amenities are fully replenished, and any maintenance issues are promptly identified and reported.

The role involves various duties such as greeting guests warmly upon interaction, thoroughly cleaning guest rooms including sweeping, mopping, scrubbing, vacuuming, changing linens, replacing towels, and polishing furniture. Room Attendants are also responsible for recognizing any repair needs in guest rooms and complying fully with safety standards including the use of protective equipment and adherence to OSHA and MSDS protocols. This position requires flexibility, sometimes covering for house person and lobby attendant duties during peak periods or staff shortages, demonstrating a team-oriented mindset.

Beyond routine cleaning tasks, Room Attendants at HHM Hotels contribute directly to guest satisfaction scores by striving to exceed customer expectations. This includes practicing safe work habits and effectively handling guest belongings in line with the hotel's lost and found policy. The environment requires physical stamina as the role includes standing for long periods, walking, lifting, and bending. Room Attendants at HHM Hotels are also supported by a range of employee benefits such as medical, dental and vision insurance, paid time off, 401k company match, daily pay options, and travel discounts, all aimed at enhancing employee well-being and job satisfaction.

This position demands previous housekeeping experience or equivalent training along with effective communication skills in English. High school diploma is preferred but not mandatory. The company values attributes like a warm, friendly attitude, attention to detail, reliability, and a commitment to maintaining high standards of cleanliness. Joining HHM Hotels means becoming part of a team that believes "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It", reflecting the company’s deep commitment to service, excellence, and empowering staff to take ownership of their roles.