Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences through impeccable service and meticulously maintained accommodations. As a respected player in the hotel industry, HHM Hotels operates with a focus on quality, comfort, and guest satisfaction, continually striving to offer an inviting and pleasant environment for travelers and guests. The company places a strong emphasis on professional development and career growth opportunities, creating pathways for employees to advance within the organization, ensuring a motivating workplace culture.
This Housekeeping Associate role at HHM Hotels is designed for individuals who are passionate about maintaining cleanliness and comfort in guest rooms. The position is critical in upholding the high standards of hygiene and presentation that guests expect from a premier hotel brand. As a frontline team member, the Housekeeping Associate plays a vital role in shaping the guest's first and lasting impressions through detailed room cleaning and maintenance. This is a full-time opportunity with competitive wages, reflecting the importance of the role in enhancing guest satisfaction.
The responsibilities encompass cleaning guest rooms to established standards within set time frames, including sweeping, mopping, scrubbing, vacuuming, and changing bed linens. The Housekeeping Associate also attends to guest amenities by replacing towels and maintaining furniture and fixtures. Beyond cleaning duties, the role involves inspecting rooms for needed repairs, following safety protocols in compliance with MSDS and OSHA standards, and assisting in other operational areas such as lobby attendant duties during peak times or staff shortages. This diverse scope of work offers valuable on-the-job experience and exposure to various hotel operational functions.
HHM Hotels fosters a positive and supportive work environment where teamwork, attention to detail, and guest-centered service are valued. The hotel chain supports their employees' professional growth with clear advancement paths that include promotion opportunities from Housekeeping Supervisor to Assistant Executive Housekeeper and ultimately to Executive Housekeeper. Employees are encouraged to engage in training and develop skills that contribute to their career progression. Working at HHM Hotels means being part of a dynamic team dedicated to excellence, nimbleness, and ownership of responsibilities, all while upholding the company’s core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.
This Housekeeping Associate role at HHM Hotels is designed for individuals who are passionate about maintaining cleanliness and comfort in guest rooms. The position is critical in upholding the high standards of hygiene and presentation that guests expect from a premier hotel brand. As a frontline team member, the Housekeeping Associate plays a vital role in shaping the guest's first and lasting impressions through detailed room cleaning and maintenance. This is a full-time opportunity with competitive wages, reflecting the importance of the role in enhancing guest satisfaction.
The responsibilities encompass cleaning guest rooms to established standards within set time frames, including sweeping, mopping, scrubbing, vacuuming, and changing bed linens. The Housekeeping Associate also attends to guest amenities by replacing towels and maintaining furniture and fixtures. Beyond cleaning duties, the role involves inspecting rooms for needed repairs, following safety protocols in compliance with MSDS and OSHA standards, and assisting in other operational areas such as lobby attendant duties during peak times or staff shortages. This diverse scope of work offers valuable on-the-job experience and exposure to various hotel operational functions.
HHM Hotels fosters a positive and supportive work environment where teamwork, attention to detail, and guest-centered service are valued. The hotel chain supports their employees' professional growth with clear advancement paths that include promotion opportunities from Housekeeping Supervisor to Assistant Executive Housekeeper and ultimately to Executive Housekeeper. Employees are encouraged to engage in training and develop skills that contribute to their career progression. Working at HHM Hotels means being part of a dynamic team dedicated to excellence, nimbleness, and ownership of responsibilities, all while upholding the company’s core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.
Job Requirements
- High school diploma preferred
- previous housekeeping experience required or equivalent training
- understand and communicate in English
Job Qualifications
- High school diploma preferred
- previous housekeeping experience required or equivalent training
- understand and communicate in English
Job Duties
- Greet guests upon interaction with a warm and friendly greeting
- clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
- change bed linens and replace towels and other amenities
- clean and polish furniture and fixtures
- dust furniture, walls or equipment
- notify managers concerning the need for repairs in guest rooms
- process guest items left in rooms according to lost and found policy
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- perform house person and lobby attendant duties when short staffed or during peak periods
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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