Room Attendant - Housekeeper

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program

Job Description

HHM Hotels is a respected hospitality company known for delivering exceptional guest experiences through a dedicated team of professionals committed to excellence. The company operates in the hotel industry and focuses on providing superior service, comfort, and cleanliness to all its guests. With a reputation for quality and integrity, HHM Hotels fosters a supportive work environment that promotes growth, learning, and career advancement opportunities within the hospitality sector.

The Housekeeper position at HHM Hotels is a crucial role responsible for maintaining cleanliness and hygiene standards in guest rooms to ensure a comfortable and welcoming environment. The role involves cleaning and maintaining guest rooms according to established standards within specified time frames, including sweeping, mopping, scrubbing, and vacuuming floors. Housekeepers also change bed linens, replace towels and amenities, clean and polish furniture and fixtures, and dust various surfaces to maintain an inviting atmosphere. Additionally, they are responsible for notifying management about any necessary repairs in guest rooms and processing guest items left behind according to the hotel's lost and found policy.

This role requires a commitment to safety, including wearing protective equipment and adhering to OSHA and MSDS standards while performing duties. Housekeepers may also fill in for house person and lobby attendant roles when short-staffed or during peak times, contributing to overall guest satisfaction. The position offers a clear growth path starting from Housekeeping Supervisor to Assistant Executive Housekeeper and ultimately Executive Housekeeper, providing excellent career advancement opportunities.

HHM Hotels values its employees and offers competitive wages for both full-time and part-time positions. Benefits include comprehensive medical, dental, and vision insurance, paid time off, a 401k company match, daily pay options, free basic life insurance, travel discounts, commuter transit and parking benefits, an employee assistance and wellness program, educational and professional development opportunities, and a referral bonus program. The work environment requires flexibility, including variable schedules that may involve holidays and weekends. Physically, the role demands standing for long periods, walking, pushing, pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds, and handling cleaning chemicals.

At HHM Hotels, the core values include "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," which underpin the company culture and drive their commitment to providing outstanding guest experiences. This position is ideal for individuals passionate about hospitality, customer service, and working in a dynamic team environment dedicated to guest satisfaction and operational excellence.

Job Requirements

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training
  • Understand and communicate in English

Job Qualifications

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training
  • Understand and communicate in English

Job Duties

  • Greet guests upon interaction with a warm and friendly greeting
  • Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
  • Change bed linens and replace towels and other amenities
  • Clean and polish furniture and fixtures
  • dust furniture, walls or equipment
  • Notify managers concerning the need for repairs in guest rooms
  • Process guest items left in rooms according to lost and found policy
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Perform house person and lobby attendant duties when short staffed or during peak periods
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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