Room Attendant

Isle of Palms, SC, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Job Description

The Palms Oceanfront Hotel, located at 1126 Ocean Blvd, Isle of Palms, SC 29451, is a distinguished hotel property known for offering guests a relaxing and memorable oceanfront experience. This esteemed hotel prides itself on providing exceptional comfort, top-tier services, and a welcoming atmosphere for all visitors. The Palms Oceanfront Hotel strives to maintain a clean, safe, and hospitable environment, ensuring a wonderful stay for every guest. With its prime location and dedication to hospitality excellence, this hotel is a preferred destination along the South Carolina coast.

We are seeking dedicated and reliable individuals to join our team as Housekeeping Attendants. This role is critical in upholding the high standards of cleanliness and guest satisfaction that The Palms Oceanfront Hotel is known for. As a Housekeeping Attendant, you play a vital role in enhancing the overall guest experience by maintaining the cleanliness and orderliness of guest rooms and public areas throughout the hotel.

Your responsibilities will include cleaning, dusting, polishing, and servicing guest rooms daily in accordance with established hotel procedures. You will be tasked with replenishing guest room supplies, replacing linens, and ensuring all rooms are arranged uniformly as per the standards set by the Executive Housekeeper. The job also requires attention to detail in cleaning corridors, service areas, and addressing any maintenance issues by reporting damages or hazards promptly.

Excellent communication skills are essential, as you will warmly greet guests throughout your shift and must be able to recognize and escalate any guest-related situations to supervisory staff as needed. Physical stamina is important due to the nature of the work, which involves standing, walking, lifting, and occasionally climbing or balancing.

This position does not include supervisory responsibilities but offers an opportunity to work in a friendly, team-oriented environment committed to delivering high-quality guest services. We provide training and support to help you succeed in this role, making it ideal for individuals seeking entry-level positions or those with limited prior experience in housekeeping or hospitality services.

At The Palms Oceanfront Hotel, we value the contributions of every employee and aim to create a workplace where people feel respected, motivated, and part of a community dedicated to excellence in hospitality. Join us in our mission to deliver unforgettable stays to all our guests by ensuring every corner of our hotel sparkles with cleanliness and comfort.

Job Requirements

Less than high school education
up to six months related experience or training
equivalent combination of education and experience
ability to read a limited number of two-and three-syllable words and to recognize similarities and differences between words and between series of numbers
ability to print and speak simple sentences
ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
ability to deal with problems in situations
must be able to speak English to communicate with guests
must be able to recognize situations which may involve guests that require immediate supervisory attention
must know and use reasonable care for the safety and security of the guests

Job Qualifications

Ability to read a limited number of two-and three-syllable words and to recognize similarities and differences between words and between series of numbers
ability to print and speak simple sentences
ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
ability to deal with problems in situations
must be able to speak English to communicate with guests
must be able to recognize situations which may involve guests that require immediate supervisory attention
must know and use reasonable care for the safety and security of the guests

Job Duties

Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
stock cart with guest room supplies at beginning of shift
greet any and all guests with a Good Morning or afternoon, evening
replace linens on beds and replenish guest room supplies
empties wastebaskets and cleans ashtrays
rearrange furnishings, drapes and room accessories
provide necessary linen and amenities to guests in accordance with the guest room legend
leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
report any damage, hazards, repairs and strangers in assigned areas
return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item and writing the date, where it was found, description of the item and the name of the person who found it
responsible for all keys signed out for the shift
clean all corridors and service areas
respond to any projects or requests developed by the Housekeeping management team
replaces light bulbs if necessary
restock cart at end of shift and organize the linen closet to prepare for the next day
other housekeeping duties as assigned