Room Attendant

Santa Ana, CA, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $18.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement Plan

Employee Discounts

Training and Development

Job Description

Pacific Hospitality Group is a distinguished company known for its unique owner/operator business model which offers outstanding value to both investors and team members. With a family-focused culture, the company is dedicated to long-term holdings designed to foster sustained growth for the business and enriching careers for its employees. Their core vision revolves around enriching people's lives through memorable experiences, meaningful community involvement, and honoring spiritual principles in all facets of their operations. Pacific Hospitality Group operates with a strong emphasis on integrity, compliance, and principled entrepreneurship, combined with a deep commitment to creating long-term value and sustainable growth within the hospitality sector.\n\nThis position offers an hourly wage of $18.50 and is perfect for individuals who are detail-oriented and passionate about maintaining impeccable cleanliness and guest satisfaction within a hotel environment. The role primarily involves cleaning and servicing guest rooms following established hospitality standards and procedures to ensure guests experience comfort and a welcoming atmosphere throughout their stay. Key responsibilities include changing linens, making beds, cleaning bathrooms, dusting and sweeping rooms, emptying trash, and maintaining balconies and terraces. Additionally, the role requires restocking guest room amenities and literature, ensuring the linen closet is tidy and adequately supplied, and responding promptly to guest requests to exceed satisfaction levels. Attention to safety is paramount, with expectations to report any maintenance or repair needs immediately, resolve guest complaints within authority limits, and escalate more serious concerns to management. This role also requires adherence to company guidelines regarding proper handling and disposal of sharps like needles to guarantee a safe working environment. The position demands flexibility due to the cyclical nature of hospitality, requiring team members to work variable schedules that may include holidays, weekends, and alternate shifts. Pacific Hospitality Group celebrates diversity and inclusion by prohibiting any discrimination or harassment in all employment aspects, ensuring a welcoming and respectful workplace for everyone. This is a fantastic opportunity to join a growing hospitality company that values team development, community engagement, and delivering excellence in guest services.

Job Requirements

High school diploma or equivalent
Prior housekeeping experience preferred
Ability to adhere to housekeeping standards and procedures
Basic reading and comprehension skills
Ability to report maintenance issues and security concerns
Positive attitude and professionalism
Willingness to work flexible hours including holidays, weekends, and alternate shifts

Job Qualifications

Prior housekeeping experience in a hotel environment preferred
Ability to use discretion with confidential or sensitive information
Demonstrates positive attitude and professional demeanor
General communication and interpersonal skills
Commitment to a high level of guest satisfaction
Ability to read and comprehend simple instructions, short correspondence, and memos
Completes required training on proper disposal and handling of sharps
Flexible availability to work varying schedules including holidays, weekends, and alternate shifts

Job Duties

Cleans all areas of the property's guest rooms according to standards and procedures
Changes linens and makes beds
Cleans bathrooms
Sweeps and dusts guest rooms
Empties trash
Maintains cleanliness of balconies and terraces
Restocks guestroom amenities and literature as needed
Maintains linen closet in a clean, neat and orderly manner
Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction
Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
Resolves guest complaints within scope of authority, otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations
Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information
Cleans all corridors and service areas as assigned
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents