Job Overview

briefcase

Employment Type

Full-time
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives

Job Description

Pyramid Global Hospitality is a premier hospitality management company with an expansive portfolio that includes over 200 hotels and resorts across the United States, Caribbean, and Europe. Known for its dedication to operational excellence, Pyramid Global Hospitality operates well-respected brands such as Benchmark Resorts & Hotels, Axiom Hospitality in Europe, and PYRAMIDWORKS, which specializes in integrated workplace and facilities services. With regional corporate offices in Boston, The Woodlands, Texas, and London, Pyramid manages diverse properties that range in style and market, from luxury resorts to independent boutique hotels. The company focuses on creating dynamic opportunities for its over 18,000 associates, ensuring they are empowered, respected, and supported in their career growth. Recognized by top media outlets like USA Today, The Boston Globe, and The Houston Chronicle as one of the best workplaces, Pyramid's culture champions service excellence and fosters long-term partnerships within the hospitality sector. Guests frequently praise Pyramid’s properties for their exceptional standards, as evidenced by accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

One of Pyramid Global Hospitality’s standout properties is The Wigwam, located in Litchfield Park, Arizona. The Wigwam is a historic resort deeply woven into Arizona’s heritage since its inception in 1929. This distinguished Four Diamond resort spans over 440 acres and features 331 guest rooms, offering an authentic and immersive Arizona experience to its visitors. As a cornerstone of the community, The Wigwam is not just a place to stay, but a destination that embraces its guests with rich history, modern amenities, and exceptional service. The resort is actively seeking committed and detail-oriented individuals to join its housekeeping team. This is a full-time position offering applicants an opportunity to become the heart of the guest experience by maintaining impeccable standards of cleanliness and care in guest rooms and public spaces.

Housekeepers at The Wigwam play a critical role in ensuring the comfort, safety, and satisfaction of every guest, which directly contributes to repeat visits and positive word-of-mouth recommendations. The role involves working collaboratively as part of a team to uphold the resort’s cleanliness standards while utilizing equipment and amenities efficiently. Attention to detail is paramount, especially when inspecting linens and towels daily under the guidelines of the resort's Green Program. Safety is also a key responsibility, with vigilance against hazards such as broken glass, electrical issues, and lock integrity, supporting an environment where guests and staff alike feel secure and respected.

Joining The Wigwam’s housekeeping team not only means contributing to the guest’s positive experience but also opens avenues for career development within the hospitality industry. Experienced housekeepers who demonstrate excellence have the opportunity to grow into supervisory and management roles, including Housekeeping Supervisors, Managers, or even Executive Housekeeper positions. Pyramid Global Hospitality encourages professional growth through meaningful assignments and leadership exposure, making it an ideal employer for those passionate about hospitality and seeking a rewarding career path. The company also champions diversity and inclusion, fostering a welcoming workplace where all associates are valued and given equal opportunities to succeed. If you are enthusiastic, driven, and ready to be part of a celebrated historic resort, The Wigwam invites you to make a lasting impact on guests’ lives and be a vital part of their memorable stays.

Job Requirements

  • Education not specified
  • Housekeeping experience desirable
  • Must be able to stand and work on feet for extended periods
  • Ability to read and follow instructions
  • Ability to lift at least 25lbs
  • Strong attention to detail
  • Good communication skills
  • Ability to adhere to safety standards
  • Must report to work on time and follow scheduling guidelines

Job Qualifications

  • Housekeeping experience desirable
  • Neat, pleasant personality
  • Time management skills
  • Ability to work on feet for an extended period
  • Ability to communicate effectively
  • Ability to read room numbers, dates, and basic instructions
  • Ability to move, traverse, position self to reach corners on floors and high places
  • observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces
  • operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters
  • Lift, carry and position loads of at least 25lbs

Job Duties

  • Engage with guests to ensure their stay is going well
  • Work as a team to accomplish the goal of resort/hotel cleanliness
  • Keep work cart orderly and properly stocked
  • Proper utilization of equipment supplies and guest amenities
  • Thorough cleanliness and sanitation of assigned guest areas
  • Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
  • Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
  • Respect for guests’ property should always be exercised
  • Responsible care of equipment
  • Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms
  • Remain alert, courteous, and helpful to the guests and co-workers always
  • Perform other related duties as requested by Floor Supervisor

Job Criteria

Experience

No experience required


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