Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development

Job Description

Pacific Hospitality Group is a family-focused company dedicated to the long-term growth and enrichment of both its business and team members through an owner/operator approach. This unique model allows the company to foster sustainable development, focusing on long-term holds that enable organic growth and create meaningful value for investors and employees alike. As an organization, Pacific Hospitality Group embraces a set of guiding principles including integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. These core values reflect the company’s commitment not only to excellence in hospitality but also to honoring God and giving back to the communities it serves.

The company operates within the hospitality industry, specializing in hotel management and guest services. Their mission is to enrich people’s lives by offering memorable experiences that create lasting impressions while maintaining the highest standards of service and guest satisfaction. They seek dedicated individuals who share their vision and values to join their team in various roles, including housekeeping positions that are essential to upholding the cleanliness and comfort of guest accommodations.

The Housekeeper role is fundamental to maintaining the quality experience that Pacific Hospitality Group promises its guests. This position involves cleaning and supplying all assigned guest rooms or other guest areas to exceed guest satisfaction through adherence to department procedures and standards. The Housekeeper’s responsibilities extend beyond simple cleaning tasks; this role requires attention to detail, prompt reporting of any maintenance or safety concerns, and strong communication skills to interact effectively with guests and management.

In this full-time position, the Housekeeper helps ensure that the property remains clean, safe, and welcoming. Key duties include changing linens, making beds, cleaning bathrooms, dusting, sweeping, and maintaining guest room furnishings. The role also requires restocking guestroom amenities, maintaining the linen closet, responding to guest requests promptly, and reporting any damages or suspicious activities. Safety and compliance with OSHA regulations are emphasized, with appropriate personal protective equipment provided and required to be used.

Working as a Housekeeper for Pacific Hospitality Group offers an opportunity to be part of a company that values its team members and strives for excellence in hospitality. The role demands physical stamina, the ability to work efficiently in varying conditions, and a positive, professional demeanor. Scheduling flexibility is important due to the cyclical nature of the hospitality industry, including shifts on holidays and weekends. Pacific Hospitality Group supports an inclusive workplace with equal employment opportunities for all individuals regardless of race, religion, age, gender, or any other legally protected characteristic.

Joining Pacific Hospitality Group as a Housekeeper means contributing to a team that prioritizes exceptional guest experiences and sustainable growth. It is a role well-suited for individuals interested in hospitality who are dependable, detail-oriented, and motivated to maintain high standards in every aspect of their work. This position is not only about cleaning but about being a vital part of the company’s mission to enrich lives and foster memorable stays for every guest.

Job Requirements

  • Ability to stand and walk for sustained periods
  • ability to work at a quick pace
  • manual dexterity to grasp objects
  • ability to reach, stoop, crouch regularly
  • occasional talking and frequent hearing
  • ability to tolerate various aromas and smells
  • balance to prevent falls
  • ability to push and pull furniture and equipment
  • capability to lift up to 50 pounds occasionally and up to 20 pounds frequently
  • visual acuity to ensure neatness and accuracy
  • tolerance to environmental conditions including heat, humidity, noise, vibration, chemicals, fumes, and dust
  • awareness of hazards such as moving mechanical parts, electrical currents, and exposure to infectious diseases
  • compliance with safety protocols and PPE use

Job Qualifications

  • No formal education required
  • prior housekeeping experience in a hotel environment preferred
  • ability to use discretion with confidential information
  • demonstrates positive attitude and professional demeanor
  • general communication and interpersonal skills
  • commitment to high guest satisfaction
  • basic math skills including addition, subtraction, multiplication, and division
  • ability to read and comprehend instructions, correspondence, and memos
  • willingness to work varying schedules including holidays and weekends
  • completion of required training on disposal and handling of sharps
  • maintains clean appearance and professional behavior

Job Duties

  • Cleans all areas of guest rooms according to standards and procedures
  • changes linens and makes beds
  • cleans bathrooms
  • sweeps and dusts guest rooms
  • empties trash
  • maintains cleanliness of balconies and terraces
  • cleans and dusts room furnishings
  • restocks guestroom amenities and literature as needed
  • maintains linen closet in a clean and orderly manner
  • responds to guest requests related to room cleanliness and amenities
  • immediately reports noted repairs or maintenance issues
  • resolves guest complaints within authority or refers to management
  • notifies supervisor or Security of unusual events or theft
  • notifies management of disruptive behavior or intoxication
  • wears non-slip, oil-resistant shoes and follows safety policies
  • reports potential safety hazards and complies with OSHA and HAZMAT regulations
  • reports to work as scheduled
  • retrieves, stocks, and restocks housekeeping cart
  • returns found items and logs information
  • cleans corridors and service areas as assigned
  • notifies management of unsafe conditions or accidents

Job Criteria

Experience

Entry Level (1-2 years)


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