Room Attendant

Highgate is a premier real estate investment and hospitality management company known for its innovative approach in the industry. Specializing in managing a diverse portfolio of hotel properties across major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has established itself as a leading player in hospitality management. Beyond the U.S. market, Highgate is expanding rapidly into Europe, Latin America, and the Caribbean, managing global properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues. The company provides comprehensive services throughout all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. Highgate’s dedication to creating bespoke hotel brands and its use of cutting-edge proprietary revenue management tools allow it to anticipate and adapt to market trends effectively. The experienced executive leadership team is comprised of some of the most knowledgeable hotel management professionals in the industry, which enhances Highgate’s reputation as a trusted partner to premier hotel ownership groups and major hotel brands. With corporate offices strategically located in London, New York, Dallas, and Seattle, Highgate maintains a significant presence in both domestic and international markets.

The Residence Inn West Des Moines, located at 160 South Jordan Creek Parkway, West Des Moines, IA 50266, is currently seeking a Room Attendant to join its team. This hourly position plays a crucial role in delivering exceptional guest experiences through meticulous cleaning and upkeep of guest rooms. The Room Attendant is responsible for maintaining cleanliness and orderliness throughout guestrooms, public areas, and hallways, ensuring that the hotel reflects the high standards expected from Highgate properties. This role requires someone who is detail-oriented, courteous, and dedicated to providing superior service to every guest. The Room Attendant must be prepared to work on weekends and maintain physical stamina to handle the duties that require lifting, standing, and physical effort.

Specific responsibilities for the Room Attendant include thoroughly cleaning guestrooms according to established standards, managing supplies and linen for housekeeping cart preparation, removing trash and dirty linens from assigned areas, and keeping all public spaces clean, neat, and vacuumed. Additionally, the role involves restocking cleaning carts for the next day’s use, replenishing cleaning chemicals, and reporting any missing items or maintenance issues to the Housekeeping Supervisor or Manager promptly. Handling lost and found items according to company standards is also a key part of this role. Above all, the Room Attendant ensures overall guest satisfaction by working efficiently and maintaining a friendly, welcoming demeanor. This opportunity is ideal for individuals passionate about hospitality and eager to contribute to a team focused on excellence and guest satisfaction.