Room Attendant

Sonesta International Hotels is a distinguished and rapidly growing hospitality company, ranked as the 8th largest hotel company in the United States. With a diverse and dynamic portfolio that includes full-service and focused hotels across major cities, Sonesta operates over 1000 properties in eight countries. This blend of owned, managed, and franchised properties demonstrates Sonesta's commitment to providing exceptional hospitality experiences wherever guests choose to stay. Known for being driven by the human side of hospitality, Sonesta emphasizes delivering service with genuine passion, fostering loyalty with meaningful purpose, and creating memorable experiences that deeply connect with every guest.

The company culture is built around the philosophy "Together We Thrive," focusing on quality, value, and extraordinary hospitality delivered to every guest during every stay. As a part of this promise, Sonesta provides an inclusive and supportive workplace environment that encourages teamwork, communication, and continuous development. Their dedication to excellence and guest satisfaction has made them a preferred hospitality brand worldwide.

The role of the Room Attendant at Sonesta International Hotels is vital to maintaining the high standards of cleanliness and guest satisfaction that define the brand. Reporting to the Housekeeping Management Team, the Room Attendant has the responsibility to clean guest rooms and public spaces meticulously, ensuring that all areas meet Sonesta’s brand time, product, and placement standards. This role often includes working in the commercial laundry facility, managing linens, and supporting deep cleaning projects as needed.

Room Attendants at Sonesta play a key role in creating a welcoming and comfortable environment for guests, directly impacting their experiences and overall satisfaction. The position demands attention to detail, strong work ethic, and the ability to respond quickly and effectively to guest requests or complaints. Employees in this role are expected to uphold Sonesta’s G.U.E.S.T. standards, which are designed to guarantee superior service and hospitality.

Beyond cleaning tasks such as making beds, dusting, vacuuming, and sanitizing bathrooms, Room Attendants are involved in supporting the operational efficiency by reporting any maintenance issues or safety concerns. They also handle lost and found items carefully, ensuring proper procedures are followed. Working effectively as part of a team and maintaining open communication across shifts and departments is crucial to success in this role.

Sonesta values the well-being of its employees as much as the satisfaction of its guests. The Room Attendant position offers competitive pay and a comprehensive benefits package designed to support individual and family health and financial security. Benefits include medical, dental, and vision insurance, a health savings account with company match, 401(k) retirement plans with company match, paid vacation, and sick days, plus many employee perks. Sonesta is an equal opportunity employer committed to diversity and inclusion, welcoming applicants from all backgrounds to join their team.

Working hours may include mornings, evenings, weekends, and holidays, reflecting the nature of the hospitality industry. This role suits individuals who can frequently stand, bend, climb, kneel, and lift items up to 75 pounds while maintaining high energy levels and positive attitudes. Fluency in English is preferred, and additional language skills are considered beneficial. Some previous housekeeping experience and familiarity with extended-stay environments are advantageous.

Joining Sonesta as a Room Attendant means becoming part of a global organization that values quality service, employee development, and guest satisfaction. This position offers a meaningful opportunity to contribute to an iconic hospitality brand while enjoying a stable and rewarding career.