Room Attendant

Sonesta International Hotels is the 8th largest hotel company in the United States and is expanding rapidly. The company operates a diverse portfolio of over 1,000 owned, managed, and franchised properties in eight countries, blending full-service and focused hotels primarily located in major cities. Sonesta is known for its strong commitment to delivering highly personalized hospitality experiences. The company emphasizes the human side of hospitality, offering service driven by passion, loyalty, and connection to create memorable and meaningful guest experiences. Sonesta's mission is centered on quality, value, and exceptional service for every guest stay, making it a standout brand in the hospitality industry.

The role of Room Attendant at Sonesta International Hotels is vital to the guest experience and aligns closely with the company’s mission of delivering amazing hospitality moments. The Room Attendant is responsible for maintaining cleanliness and order in guest rooms while ensuring that every guest receives attentive, courteous service. This role involves cleaning, servicing, and preparing guest rooms to meet Sonesta’s established standards and procedures, which include tasks such as making beds, dusting, vacuuming, disinfecting, and replenishing supplies. Beyond maintaining cleanliness, the Room Attendant assists guests with any inquiries and handles reasonable requests or complaints with professionalism and patience.

The job requires physical stamina as it involves frequent bending, kneeling, reaching, and the ability to exert up to 50 pounds of force occasionally. The role also demands flexibility in scheduling, as Room Attendants must be available to work varying days including weekends, holidays, and shifts that may extend ten to twelve hours. Experience in hotel housekeeping is preferred, though a passion for hospitality and guest service is critical.

This position plays a key role in ensuring overall guest satisfaction by protecting company assets, reporting room status, noting any damages or maintenance needs, and handling lost and found items according to company procedures. The Room Attendant is expected to maintain a professional appearance and specific attention to detail and time management skills are essential to succeed. Working at Sonesta provides employees with the opportunity to thrive in a dynamic hotel environment where customer service and quality standards are top priorities. Sonesta also emphasizes an inclusive workplace culture where diverse applicants are welcomed and valued without discrimination.

Joining Sonesta as a Room Attendant means being part of a growing company committed to the well-being of its employees. Sonesta offers an attractive benefits package alongside opportunities for career growth within a respected and expanding hotel group. The role is more than cleaning rooms; it’s about creating welcoming environments and delivering the Sonesta promise of hospitality that truly connects with guests every stay.