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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is expanding rapidly. The company operates a diverse portfolio of over 1,000 owned, managed, and franchised properties in eight countries, blending full-service and focused hotels primarily located in major cities. Sonesta is known for its strong commitment to delivering highly personalized hospitality experiences. The company emphasizes the human side of hospitality, offering service driven by passion, loyalty, and connection to create memorable and meaningful guest experiences. Sonesta's mission is centered on quality, value, and exceptional service for every guest stay, making it a standout brand in... Show More
Job Requirements
- Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Frequent bending, kneeling and reaching
- Ability to stand during entire shift
- Must be flexible to work variable days of the week to include weekends and holidays
- Must be flexible to work variable shifts including days, nights and overnights
- Ten to twelve hour shifts sometimes required
Job Qualifications
- Housekeeping experience in hotels preferred
- Excellent organizational skills and attention to detail
- Prioritization and time management skills
- Able to maneuver linen carts weighing up to 140lbs
- Able to work quickly without compromising quality
- Ability to work with little supervision and maintain a high level of performance
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Ensure overall guest satisfaction
Job Duties
- Clean and service rooms and areas according to established Sonesta standards and procedures including making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing
- Complete all pre-cleaning duties including replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift
- Replenish chemical bottles
- Check stocking levels of all consumables and replace when appropriate
- Protect company assets and make sure equipment is working correctly
- Complete assigned paperwork accurately and in a timely manner
- Report room status through hotel established system
- Notify supervisor of any missing items from the guest room
- Notify supervisor on any damages, defects, needed maintenance repairs and disturbances
- Deal with reasonable complaints and requests with professionalism and patience
- Handle all lost and found items according to established procedures
- Ensure overall guest satisfaction
- Display professional appearance and demeanor at all times
- Adhere to all housekeeping procedures and company policies
- Attend departmental pre-shift and mandatory meetings
- Ensure all amenities in checkout rooms are replaced and put back in order
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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